While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Build Your Future with Colby River At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK. We operate across key living sectors, including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents. With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth. About the Role We are looking for a Central Services Team Leader to join our Altrincham team. Reporting to the Central Services Manager, you will coordinate the daily activities of the New Business and Tenancy Progression teams, ensuring workloads are managed effectively and service standards are maintained. You will monitor workflows, support rota planning, handle escalated enquiries and work closely with onsite teams to keep property information accurate and up to date. Location and Working Pattern Office-based at our Altrincham headquarters (2 days WFH after probation) 40 hours per week, Monday-Friday Working hours of either 8am5pm or 9am6pm Occasional Saturday cover may be required during team absences or periods of annual leave, with time off in lieu provided Key Responsibilities Support and coordinate the daily operations of the New Business and Tenancy Progression teams Monitor shared inboxes and workflow xdjnayx queues, ensuring tasks are allocated appropriately and completed within agreed service levels Manage customer enquiries and telephone calls in a professional, accurate and timely manner Plan, prioritise and allocate workloads to support the achievement of team objectives Monitor customer service, compliance and business standards, addressing performance or process issues promptly and constructively Act as the first point of escalation for challenging or sensitive telephone cal Please click on the apply button to read the full job description
Central Services Team Leader - £32,500 A Year employer: Colby River
Colby River is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a range of benefits including an annual discretionary bonus and generous leave entitlement. Our collaborative work culture in Altrincham fosters professional development, allowing you to play a vital role in shaping high-quality residential communities while enjoying the flexibility of a hybrid working model after probation. Join us to be part of a forward-thinking team dedicated to delivering outstanding service and creating sustainable value for our residents and investors.
