Senior Service/Service Advisor in Bolton

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

This role is a key position within the on-site team, supporting the Resident Services Manager in delivering an exceptional resident experience and ensuring the smooth day-to-day operation of the building. As one of the primary points of contact for residents and guests, you will lead by example in customer service standards, while supporting team coordination, operational delivery, and compliance. This is a varied and hands-on role, combining resident engagement, leasing support, and building management responsibilities, with an opportunity to develop into a more senior management position.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement. 40 hours per week working 5 days in 7 on a rota.

• Customer Service & Resident Engagement
• Deliver a consistently high level of customer service and professionalism
• Create a strong community feel through communication, events, and engagement initiatives
• Support and deliver resident events, open days, and third-party services
• Team Support & Operations
• Support the Resident Services Manager in the day-to-day running of the team
• Assist with coordinating team schedules and shift patterns
• Provide guidance and support to team members, including training on internal systems
• Cover shifts and provide operational support as required
• Conduct viewings and support leasing activity
• Ensure all applicants provide required documentation, including Right to Rent and KYC checks
• Coordinate move-ins, including inventories, meter readings, and key handovers
• Conduct mid-term and move-out inspections and manage inventory updates
• Support credit control processes, including rent and parking charge collection
• Building Operations, Maintenance & Compliance
• Liaise with contractors and internal teams to prioritise and close repairs
• Conduct regular building inspections and security walks
• Ensure health & safety compliance, including system testing and reporting
• Maintain building security and ensure a safe living environment
• Record contractor visits, maintain logs, and issue permits to work
• Ensure communal areas are clean, safe, and well maintained
• Administration & Reporting
• Ensure all enquiries and issues are handled in line with service level agreements
• Support reporting, audits, and continuous improvement initiatives

You will be passionate about delivering exceptional customer service and capable of supporting both residents and team members in a fast-paced, service-driven environment. A natural team player, you will also be comfortable taking ownership, using initiative, and supporting the development of others. You will be adaptable, solutions-focused, and driven to continuously improve processes, resident experience, and operational performance.

Experience supporting or mentoring team members, understanding of building operations, health & safety, and compliance processes, excellent communication and customer service skills, IT literate, with experience using Microsoft Office and property management systems.

Employer matched pension scheme, life insurance, generous annual leave entitlement, with the option to buy more, cycle to work scheme, retail, leisure and lifestyle discounts, employee wellbeing support.

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.