At a Glance
- Tasks: Deliver exceptional resident experiences and support daily operations at our vibrant Botanica building.
- Company: Join Colby River, a leader in UK real estate with a focus on community and growth.
- Benefits: Enjoy a competitive salary, generous leave, and employee wellbeing support.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team shaping the future of residential living.
- Qualifications: Experience in property management or customer service, with strong communication skills.
The predicted salary is between 31920 - 31920 £ per year.
At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.
We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.
We are pleased to offer an opportunity to join Colby River as a Senior Resident Services Associate at our Botanica building in Manchester. This role is a key position within the on-site team, supporting the Resident Services Manager in delivering an exceptional resident experience and ensuring the smooth day-to-day operation of the building.
As one of the primary points of contact for residents and guests, you will lead by example in customer service standards, while supporting team coordination, operational delivery, and compliance. This is a varied and hands-on role, combining resident engagement, leasing support, and building management responsibilities, with an opportunity to develop into a more senior management position.
This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.
Working Pattern
40 hours per week working 5 days in 7 on a rota.
Key Responsibilities
- Customer Service & Resident Engagement
- Deliver a consistently high level of customer service and professionalism
- Act as a key point of contact for resident and guest enquiries, resolving or escalating as appropriate
- Proactively gather and respond to resident feedback, driving continuous improvement
- Create a strong community feel through communication, events, and engagement initiatives
- Support and deliver resident events, open days, and third-party services
- Coordinate resident communications across multiple channels, including portals and social media
- Team Support & Operations
- Support the Resident Services Manager in the day-to-day running of the team
- Assist with coordinating team schedules and shift patterns
- Provide guidance and support to team members, including training on internal systems
- Cover shifts and provide operational support as required
- Leasing & Tenancy Management
- Conduct viewings and support leasing activity
- Assist in qualifying prospective residents and managing enquiries
- Ensure all applicants provide required documentation, including Right to Rent and KYC checks
- Coordinate move-ins, including inventories, meter readings, and key handovers
- Conduct mid-term and move-out inspections and manage inventory updates
- Support credit control processes, including rent and parking charge collection
- Building Operations, Maintenance & Compliance
- Log and monitor maintenance issues, ensuring timely resolution
- Liaise with contractors and internal teams to prioritise and close repairs
- Conduct regular building inspections and security walks
- Ensure health & safety compliance, including system testing and reporting
- Maintain building security and ensure a safe living environment
- Record contractor visits, maintain logs, and issue permits to work
- Ensure communal areas are clean, safe, and well maintained
- Administration & Reporting
- Manage post and parcel handling
- Maintain accurate records across all systems and processes
- Update resident portals and communications
- Ensure all enquiries and issues are handled in line with service level agreements
- Support reporting, audits, and continuous improvement initiatives
About You
We are looking for a confident, proactive, and highly organised individual with strong experience in a resident-facing or property management role. You will be passionate about delivering exceptional customer service and capable of supporting both residents and team members in a fast-paced, service-driven environment.
You will bring excellent communication and interpersonal skills, with the ability to handle challenging situations professionally and make sound decisions under pressure. A natural team player, you will also be comfortable taking ownership, using initiative, and supporting the development of others.
You will be adaptable, solutions-focused, and driven to continuously improve processes, resident experience, and operational performance. This role is ideal for someone looking to take the next step in their career and develop into a more senior management position.
Desirable
- Relevant industry qualification (e.g. ARLA, IRPM) or willingness to work towards
- Knowledge of Tenancy Deposit Scheme regulations
- Experience supporting or mentoring team members
- Understanding of building operations, health & safety, and compliance processes
- Experience within Build-to-Rent (BTR) or similar residential environments
Essential
- Proven experience in residential lettings, property management, or a similar customer-facing role
- Strong knowledge of tenancy processes, including Right to Rent and compliance requirements
- Excellent communication and customer service skills
- Strong organisational skills with the ability to manage multiple priorities
- Ability to remain calm under pressure and handle escalations effectively
- IT literate, with experience using Microsoft Office and property management systems
- Ability to work independently and as part of a team
What We Offer
£31,920 basic salary
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support
Why Colby River?
Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle. Joining us means being part of a business with clear direction and strong governance where your contribution, whether operational or strategic, plays a vital role in our continued growth.
Senior Resident Services Associate in Bolton employer: Colby River
Colby River is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Located in Manchester, the Senior Resident Services Associate role offers a competitive salary, generous benefits including a matched pension scheme and wellbeing support, and the opportunity to engage with residents while contributing to the success of a forward-thinking real estate company. Join us to be part of a team that values professionalism, accountability, and continuous improvement, all while shaping the future of UK residential communities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Services Associate in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Senior Resident Services Associate role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow Colby River on social media and engage with their posts. This shows your interest in the company and helps you stay updated on any job openings or events they might be hosting.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and property management. Think about specific examples from your past experiences that showcase your skills and how you handle challenging situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Colby River team and ready to contribute to creating exceptional resident experiences.
We think you need these skills to ace Senior Resident Services Associate in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Resident Services Associate role. Highlight your customer service experience and any relevant property management roles to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional resident experiences and how your background aligns with our values at Colby River.
Showcase Your Communication Skills:Since this role involves a lot of resident interaction, make sure your application showcases your excellent communication skills. Whether it's through your CV or cover letter, let us see how you handle challenging situations with professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Colby River
✨Know Your Stuff
Before the interview, make sure you understand Colby River's mission and values. Familiarise yourself with their approach to resident services and property management. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As a Senior Resident Services Associate, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for residents or clients. Highlight your ability to handle challenging situations with professionalism and poise.
✨Be Ready to Discuss Team Dynamics
This role involves supporting and guiding team members, so be prepared to talk about your experience in team settings. Share instances where you've mentored others or contributed to a positive team environment. This shows you're not just a lone wolf but a team player.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how they measure success in resident engagement. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
