At a Glance
- Tasks: Lead a dynamic team and enhance resident experiences at a top-rated property.
- Company: Join Colby River, a leader in UK real estate with a focus on quality living.
- Benefits: Competitive salary, bonuses, health insurance, and generous leave options.
- Other info: Exciting growth opportunities in a supportive and innovative environment.
- Why this job: Shape the future of residential communities and make a real impact.
- Qualifications: Experience in property management, strong leadership, and customer service skills.
The predicted salary is between 45000 - 50000 £ per year.
At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK. We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.
Colby River Property Management are seeking a General Manager to oversee the day-to-day running of their community at Botanica in Manchester. This development of 363 build to rent apartments and townhouses brings a combination of private and corporate lets to the management portfolio. We are looking for a manager who excels in team management and leadership, customer service, budget control and overall property management to retain the high standards of occupancy and value at this top-rated development. This is a role which will allow someone to set the standard for how the general management and service offering is delivered at Botanica.
This is an exciting opportunity for a driven residential property professional to shape and elevate the resident experience at one of Manchester's leading BTR developments. We are looking for a strong people leader with expertise in operational management, customer service, budget control, leasing performance, and building management. This role will involve a small amount of travel for training and business meetings.
What you will do
- Team Leadership
- Lead, motivate, and develop the onsite team
- Conduct training, mentoring, and performance appraisals
- Drive operational efficiency and service excellence
- Support continuous improvement of onsite processes and procedures
- Resident Experience & Customer Service
- Deliver a first-class customer experience to all residents
- Build a strong sense of community through events and engagement initiatives
- Respond proactively to resident feedback and service requests
- Develop and deliver resident engagement strategies
- Lettings & Marketing
- Working alongside the Regional Leasing Manager to maximise occupancy and rental growth
- Ensure apartments and communal areas are presented to exceptional standards
- Oversee marketing campaigns, portals, and social media activity
- Support and develop team performance across lettings and administration
- Building & Property Management
- Oversee maintenance and repair programmes
- Coordinate health & safety compliance and building inspections
- Manage contractor relationships and service providers
- Ensure communal areas and facilities are maintained to a high standard
- Support M&E management alongside external providers
- Asset & Financial Performance
- Manage and optimise operational expenditure budgets
- Identify opportunities for ancillary revenue generation
- Support business planning and performance reporting
- Deliver value for money through effective contractor and supplier management
- Safety & Compliance
- Ensure the building remains compliant, secure, and safe
- Conduct and record regular inspections and safety checks
- Coordinate tenancy inspections and permits to work
- Respond to emergency situations outside of standard hours where required
About You
We are looking for a dynamic and commercially minded leader with proven experience in residential property management and a strong track record of delivering operational and financial performance. You will be confident managing a complex asset, leading teams, and engaging with a wide range of stakeholders with ideally the following skillset/experience:
- Previous experience in residential or Build-to-Rent property management
- Strong people management and leadership experience
- Excellent customer service and communication skills
- Knowledge of residential property maintenance and compliance
- Understanding of landlord & tenant legislation and health & safety requirements
- Experience managing budgets, contractors, and operational performance
- A hands-on, solutions-focused approach with strong organisational skills
- A passion for creating exceptional resident experiences and thriving communities
What We Offer
- Competitive salary of up to £50k subject to experience
- Annual discretionary bonus
- Employer matched pension scheme
- Life Insurance x3
- Private medical insurance
- Generous annual leave entitlement, with the option to buy more
- EV scheme
- Cycle to Work scheme
- Retail, leisure and lifestyle discounts
- Employee wellbeing support
Why Colby River?
Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle. Joining us means being part of a business with clear direction and strong governance where your contribution, whether operational or strategic, plays a vital role in our continued growth.
General Manager in Bolton employer: Colby River
Colby River is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and comprehensive benefits including a generous annual leave entitlement and private medical insurance. Our vibrant work culture fosters teamwork and innovation, allowing you to make a meaningful impact in the thriving Manchester real estate market while shaping outstanding resident experiences at our Botanica development.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Bolton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, make sure to highlight your experience in team leadership and customer service. Share specific examples of how you've improved resident experiences or managed budgets effectively.
✨Tip Number 3
Research the company! Before any interview, dive deep into Colby River’s values and recent projects. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of standing out from the crowd.
We think you need these skills to ace General Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience, customer service skills, and any relevant property management expertise to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how you can elevate the resident experience at Botanica. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage budgets, lead teams, and improve operational efficiency. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Colby River
✨Know Your Stuff
Before the interview, dive deep into Colby River's operations and values. Familiarise yourself with their approach to property management and community building. This will not only show your genuine interest but also help you align your experience with their goals.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Highlight specific instances where your leadership made a difference in operational efficiency or resident satisfaction.
✨Demonstrate Customer Service Excellence
Colby River places a strong emphasis on resident experience. Be ready to discuss how you've handled customer feedback and improved service delivery in previous roles. Share any innovative strategies you've implemented to enhance community engagement.
✨Be Budget Savvy
Understanding financial performance is key for this role. Brush up on your budget management skills and be prepared to discuss how you've optimised operational expenditure in the past. Bring examples of how you've identified revenue opportunities or managed contractor relationships effectively.
