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- Tasks: Provide top-notch customer service and support administrative tasks in a dynamic office environment.
- Company: Join a reputable organisation dedicated to excellent customer service.
- Benefits: Earn £13.26 per hour with a structured work schedule and professional growth opportunities.
- Why this job: Make a difference by helping customers and gaining valuable experience in a supportive team.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required.
- Other info: Full-time office role with a focus on customer satisfaction and teamwork.
Our client is seeking an experienced Customer Services Advisor fully office based in Wisbech, no hybrid working. The hours are Monday - Thursday 8.45am - 5pm and Friday 8.45am - 4.30pm.
Provide a professional, welcoming, and efficient front-line reception and multi-channel customer service to the public and visitors, while supporting the wider Customer Services team with administrative tasks. Take ownership of enquiries and aim to resolve them at the first point of contact by using online resources, collaborating with colleagues, and working with CCC services and partner agencies. Ensure every interaction is customer-focused, accurate, and delivered to a high standard.
- Confident understanding & application of Customer Service principles and procedures
- A customer service background with proven experience of interacting with customers face to face, online and by telephone
- Demonstrable customer focus with a commitment to work towards a relevant professional qualification
- Working understanding of Windows & Microsoft packages (including: Word, Excel, E-mail, Power Point, Internet)
- Understanding a requirement for confidentiality
- Knowledge of office systems/procedures
- Knowledge of Council policies & procedures
- Experience of local authority working
- An understanding of legislation and guidance on Data protection and discrimination
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
Business Support / Project Support in Wisbech employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support / Project Support in Wisbech
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Business Support / Project Support in Wisbech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Assistant. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences where you’ve successfully resolved customer enquiries or worked collaboratively with a team. This helps us see how you fit into our customer-focused environment.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you’re serious about joining our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find more opportunities there too! Let’s get your application in and start this journey together!
How to prepare for a job interview at Colbern Limited
✨Know Your Customer Service Principles
Make sure you brush up on your understanding of customer service principles and procedures. Be ready to discuss how you've applied these in previous roles, especially in face-to-face interactions. This will show that you’re not just familiar with the theory but can also put it into practice.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've taken ownership of customer enquiries and resolved them efficiently. Think about specific situations where you used online resources or collaborated with colleagues to find solutions. This will highlight your proactive approach and commitment to customer satisfaction.
✨Familiarise Yourself with Relevant Legislation
Since the role involves understanding data protection and discrimination legislation, make sure you know the basics. Being able to discuss how these laws impact customer service will demonstrate your professionalism and awareness of the responsibilities that come with the role.
✨Show Off Your Tech Skills
As the job requires a working understanding of Microsoft packages, be prepared to talk about your experience with Word, Excel, and PowerPoint. You might even want to mention any specific projects where you used these tools effectively, as this will show you’re ready to hit the ground running.
