Financial Professional in Walsall

Income Collection Assistant

Walsall

Contract: £14.82 per hour

Our client is looking for an experienced Income Collection Assistant for a contract estimated to be between 3 - 6 months initially. The role requires Credit Control & Debt Collection experienced workers. The position will be onsite within Walsall Civic Centre Office for training and then moves to a hybrid basis (up to 3 days onsite per week).

Responsibilities:

• Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include outbound telephone, letter, email collection activities and the referral of debts to collection agents.
• Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies.
• Provide training, support and information relating to income collection and debt recovery policies, processes and procedures to colleagues and other stakeholders as appropriate including attending and actively participating in working groups and other meetings.
• Prepare accurate, clear and concise casework records/notes and identify/enter key action points/outcomes/dates on relevant systems to ensure timely monitoring of arrears cases in accordance with the relevant policies and procedures.
• Review outstanding cases on a regular basis, including interrogating corporate and department systems and where appropriate prepare relevant notes/documents for handover of cases to senior colleagues where legal recovery activity is required.
• Ensure the accurate and timely processing, validation and despatch of financial transactions and documents, and dealing with matters of non-compliance in accordance with relevant policies and procedures.
• Assist in providing a high-quality, cost-effective, customer-focused service, working with customers to focus on the prevention of debt, whilst ensuring their needs are met.
• Provide support to senior colleagues in dealing with customer disputes and complaints and identifying/implementing appropriate service improvements.

Abilities/Skills:

• Ability to evaluate the financial position of a debtor and provide advice and support regarding payment options, including agreeing instalment arrangements.
• Ability to use IT systems to process transactions, enter case notes, produce reports, and monitor and reconcile financial information.
• Able to show a flexible approach to working and manage own workloads including monitoring and reviewing allocated cases on a regular basis and providing updates to senior manager and colleagues as required.
• Able to show understanding of Health and Safety issues.

Knowledge/Experience:

• Substantial experience of debt recovery processes and methods to maximise income, including the use of various income recovery techniques plus experience in recording clear and concise records/notes to ensure timely monitoring of arrears.
• Experience of processing and validating transactions and control documents and understanding matters of non-compliance of processes and procedures.
• Knowledge and understanding of objectives and targets.
• Experience of providing a customer-focused service and ability to communicate effectively.
• Experience in the use of financial systems and processes, and experience of reviewing those systems and processes in order to identify and develop improvements and implement new ways of working.

The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.