Business Support / Administration Officer in Usk

Our client is looking for an experienced Business Support Officer. Successful candidates must live within 30 minutes of the office, have strong IT and admin skills, great customer service experience, and genuinely be a helpful and committed person. They will also be a team player and have a solid work history.

Friendly and supportive team, initial training in the office but when trained hybrid. The business support function in Children's Services comprises a team of highly skilled colleagues who are committed to delivering a flexible and resilient business support service, capable of responding quickly and positively in line with circumstances and demand. We are always seeking to improve our processes and offerings to our social work colleagues and consequently seek out a variety of mediums and methods to achieve this.

In being a part of this team, you make up an important part of the bigger team and in doing so, help to make a difference to children's lives through the support provided. In line with the needs of the service, this role will involve regular presence with the teams at the office location.

Expectation and Outcomes of this Role:

We are looking for someone who brings reliability, commitment, and enthusiasm to the role alongside highly technical IT skills and knowledge of data and its manipulation. Someone who understands the importance of business support and the difference it makes to the effective running of the integrated team.

Your responsibilities are to:

• Administration:

• Responsible for timely and professional managing of incoming and outgoing correspondence from the social work teams (e.g. letters, emails, mail merges and verbal communications).
• Responsible for storing information correctly e.g. file management of paper and electronic notes and records.
• Gather information and copy to respond to Data Protection Subject Access requests (DSARs).
• General minute taking as requested, which may occasionally include travelling to meetings across and outside of the County.
• Responsible for administrative tasks e.g. photocopying, scanning, printing, room bookings, transport and hotel bookings etc.
• Database validation, reporting and updating databases as we move from one system to another.
• Booking meetings, diary management and sending meeting invites and corresponding minutes.
• Responsible for maintaining supplies and stock control (e.g. stationery).
• Conduct timely file audits to ensure that children's files have appropriate documentation prior to transfer to the next team.
• Ad hoc administrative tasks to meet service requirements as requested.

• Petty cash and recording transactions in line with the process.
• Recording and monitoring the distribution of the cash expenditure within the service.

• To provide a professional service handling incoming calls regarding safeguarding referrals, taking and passing on messages and accurately recording contacts.
• Raising any serious issues with relevant Senior Managers.
• Ensure a good presence in the office and around Children's Teams to provide regular face-to-face support.
• Regularly attend the Digital Champions meeting and cascade information to the team.
• Responsible for building relationships of trust through open and interactive communication.
• To validate and complete/record information using the right methods/tools (e.g. face to face, leaflets, noticeboards, HUB, Children's Services HUB).
• Troubleshooting and working with colleagues to investigate solutions to presenting issues.

The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited, along with our clients, are an equal opportunities employer.