Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 3rd-line ICT support and contribute to digital transformation projects.
- Company: Join a forward-thinking council focused on modernising its ICT infrastructure.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of exciting projects like Azure migration and enhance your tech skills in a supportive environment.
- Qualifications: Experience with Windows Server, Citrix, VMWare, and cloud tools is essential.
- Other info: Willingness to undergo a Basic DBS check is required.
Our client is looking for an experienced ICT and Digital Services professional to deliver high-quality 3rd-line ICT infrastructure support while actively contributing to the council's infrastructure modernisation and digital transformation programme. This includes supporting our move to Azure cloud, EUC migration to Windows 11 and Entra ID, enhancing cyber resilience, and documenting our IT landscape to identify improvements and risks.
Main Responsibilities / Accountabilities / Key Result Areas (KRAs):
- Provide proactive 3rd-line technical support across desktop, server, Citrix, VMWare, and Microsoft 365 environments for over 450 users.
- Assist in delivering core infrastructure projects, including:
- Migration to Azure Cloud, SaaS and PaaS environments
- EUC transformation to Windows 11 and Entra ID (Azure AD)
- Cybersecurity strengthening
- Documenting the technology and application estate including identifying single points of failure
Job Activities:
- Install, upgrade and support a wide range of ICT infrastructure.
- Deliver effective patching, configuration and monitoring routines.
- Contribute to risk management and support security audits.
- Lead on mini-projects or workstreams within larger programmes.
- Deliver user-centric support with clear communication and documentation.
- Work flexibly across council and remote locations.
General Information:
The post holder is expected to comply with the council's policies and procedures at all times. This job description reflects the main duties and responsibilities of the post. It may be subject to change, in consultation with the post holder, to meet the needs of the organisation. The post holder must be willing to undergo a Basic DBS check. Participation in the council's performance development and appraisal process is required.
Person Specification:
- Experience supporting Windows Server, Citrix, VMWare, networking, and Microsoft 365.
- Understanding of cybersecurity best practices (firewall, malware, VPNs).
- Experience with modern cloud infrastructure and tools (Intune, SharePoint, Teams, Azure AD).
- Strong documentation skills (technical runbooks, SOPs, diagrams).
- Collaborative, customer-focused, and proactive mindset.
- Self-motivated and confident communicator.
- Proven ability to coach and support colleagues.
- Familiarity with ITIL and service desk systems.
- Willing to undergo a Basic DBS check.
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
Technical Professional employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Professional
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure Cloud, Windows 11, and Entra ID. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the ICT and Digital Services field, especially those who have experience with 3rd-line support. Engaging in relevant online forums or local meetups can provide insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past experiences where you've successfully resolved complex technical issues. Be ready to discuss these during any interviews or networking opportunities.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and cloud technologies. Showing that you're proactive about learning and adapting to new challenges can impress potential employers and highlight your commitment to the role.
We think you need these skills to ace Technical Professional
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT infrastructure support, particularly with Windows Server, Citrix, VMWare, and Microsoft 365. Use specific examples that demonstrate your skills in cloud migration and cybersecurity.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as Azure cloud services, EUC transformation, and documentation abilities. This will help you stand out as a candidate who meets the specific requirements.
Craft a Strong Cover Letter: Write a cover letter that explains why you're a great fit for the role. Mention your proactive mindset and customer-focused approach, and provide examples of how you've successfully supported colleagues or led projects in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Colbern Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Citrix, VMWare, and Microsoft 365. Highlight specific projects where you provided 3rd-line support or contributed to infrastructure modernisation.
✨Demonstrate Cybersecurity Knowledge
Since the role involves enhancing cyber resilience, be ready to talk about your understanding of cybersecurity best practices. Share examples of how you've implemented security measures in previous roles.
✨Emphasise Documentation Skills
Strong documentation skills are crucial for this position. Bring examples of technical runbooks, SOPs, or network diagrams you've created, and explain their importance in your past work.
✨Exhibit a Collaborative Mindset
The role requires interfacing with various stakeholders. Prepare to discuss how you've worked collaboratively in the past, supported colleagues, and delivered user-centric support with clear communication.
