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For Companies At a Glance
- Tasks: Support and improve the Idox Uniform platform for the Planning Department.
- Company: Join a forward-thinking organisation focused on digital transformation in planning systems.
- Benefits: Competitive pay, potential for remote work, and opportunities for professional growth.
- Why this job: Be part of innovative projects that enhance user experience and streamline workflows.
- Qualifications: Experience with Idox Uniform or similar systems is essential; strong problem-solving skills required.
- Other info: Equal opportunities employer; apply with your CV to kickstart your career!
The predicted salary is between 50000 - 70000 £ per year.
Our client is looking for an experienced Applications Support Officer (UNIFORM).
ESSENTIAL: NEEDS EXPERIENCE OF USING "UNIFORM" IDOX
As an Application Support Officer, you will be responsible for the effective operation, support, and continuous improvement of the Planning Department’s digital systems, with a primary focus on the Idox Uniform platform. You will provide expert application support, system administration, and development services to ensure system stability, enhance performance, and support innovation aligned with statutory planning requirements. You will also play a key role in supporting digital transformation initiatives, improving user experience, streamlining workflows, and integrating planning systems with wider corporate platforms.
Key Responsibilities
- Application Support
- Provide 1st and 2nd line support for Uniform and related planning applications.
- Act as the main contact for troubleshooting and resolving system issues.
- Log and manage incidents and service requests using the IT service management system.
- Liaise with IT teams and external suppliers to escalate and resolve technical issues.
- System Administration & Configuration
- Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement).
- Manage user accounts, permissions, and roles in line with data protection policies.
- Maintain and develop workflows, templates, and reference data to support business efficiency.
- Support system upgrades, patching, and user acceptance testing (UAT).
- Integration & Development
- Assist with integration of Uniform with other corporate systems.
- Support data migration, cleansing, and transformation tasks.
- Contribute to the development of digital forms and online processes to improve customer service.
- Project & Change Support
- Participate in planning and delivery of digital transformation projects.
- Document system changes and business processes for knowledge sharing and audit purposes.
- Provide training and guidance to planning staff on new system features.
- Identify opportunities for digital improvements and support change management.
- Stakeholder Engagement & Reporting
- Work collaboratively with planning teams, IT, and external suppliers.
- Attend project meetings and workshops as a subject matter expert.
- Provide regular updates to the Planning Systems Manager and Digital Services Lead.
- Produce weekly status reports on progress, risks, and upcoming tasks.
Key Objectives
- Ensure a stable, well-supported, and optimally configured Uniform system.
- Maintain clear and up-to-date documentation of system configurations and support processes.
- Contribute technical expertise to digital transformation initiatives.
- Demonstrate improved system performance, user satisfaction, and operational efficiency.
What We’re Looking For
- Experience supporting and administering Idox Uniform or similar planning systems.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder engagement abilities.
- Experience with system integration, data management, and digital transformation.
PLEASE ONLY apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Should you be shortlisted Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
Technical Professioanl employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Professioanl
✨Tip Number 1
Familiarise yourself with the Idox Uniform platform if you haven't already. Understanding its functionalities and common issues can give you a significant edge during interviews, as you'll be able to speak confidently about your experience and how you can contribute to the team.
✨Tip Number 2
Network with professionals in the field of application support, especially those who have worked with Uniform. Engaging in relevant forums or LinkedIn groups can help you gain insights into the role and potentially connect you with someone who can refer you to the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved system performance or user satisfaction in previous roles. Being able to demonstrate your problem-solving skills and your impact on digital transformation initiatives will make you a standout candidate.
✨Tip Number 4
Stay updated on the latest trends in application support and digital transformation. Showing that you're proactive about learning and adapting to new technologies can impress hiring managers and show that you're committed to continuous improvement.
We think you need these skills to ace Technical Professioanl
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Idox Uniform and similar planning systems. Emphasise your problem-solving skills and any relevant projects you've worked on that demonstrate your ability to support and administer applications.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention your experience in application support, system administration, and digital transformation initiatives to show you are a perfect fit for the role.
Highlight Relevant Skills: In your application, clearly outline your strong communication and stakeholder engagement abilities. Provide examples of how you've successfully collaborated with teams or managed user accounts and permissions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Colbern Limited
✨Showcase Your Experience with Idox Uniform
Make sure to highlight your experience with the Idox Uniform platform during the interview. Be prepared to discuss specific instances where you've successfully supported or administered the system, as this is a key requirement for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your approach to troubleshooting and resolving system problems, as well as any tools or methodologies you used to ensure effective solutions.
✨Engage with Stakeholders
Since stakeholder engagement is crucial for this role, think of examples where you've collaborated with different teams or external suppliers. Show that you can communicate effectively and build relationships to support project goals.
✨Discuss Digital Transformation Initiatives
Be ready to talk about your involvement in digital transformation projects. Share your insights on how you've contributed to improving user experience and streamlining workflows, as this aligns with the company's objectives.
