At a Glance
- Tasks: Support learning and development programmes while coordinating activities for strategic objectives.
- Company: Join a dynamic team focused on impactful learning initiatives.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Flexible working hours with occasional evening and weekend shifts.
- Why this job: Make a difference in the community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong organisational skills, and proficiency in IT tools.
The predicted salary is between 18.92 - 18.92 £ per hour.
Our client is looking for an experienced Learning and Development Officer to provide a support service for the effective delivery of learning and development programmes within the People Directorate and its external customers in Sutton. The role involves:
- Co-ordinating learning and development activities and supporting strategic multi-agency partnership groups to achieve strategic learning and development objectives.
- Carrying out independent but low risk interventions/assessments to identify customer needs or deliver services directly to customers.
- Assisting more experienced colleagues in delivering complex service activities/assessments to meet or identify customer needs and develop own skills and experience.
- Providing advice and support to customers using Council procedures and policies.
- Supervising the tasks and activities of other team members, including prioritising and scheduling of work.
- Assisting in the collection, collation and analysis of statistical data and information from a variety of sources.
- Focusing on details and producing accurate data and information.
- Exhibiting excellent organisational skills and the ability to prioritise competing demands.
- Effectively organising the use of time and achieving deadlines.
- Demonstrating well-developed IT skills, including Excel, Word, Google Docs and PowerPoint.
- Having good communication skills and proven ability to handle customer-facing contacts.
- Willingness to use a variety of computer-based systems which support the role.
- Responding flexibly to the needs of the service at short notice.
- Attending and contributing to relevant team meetings, forums, groups and learning events.
- Actively promoting and complying with the Council’s core values, Equality and Diversity policy, Health and Safety and all other relevant policies and procedures.
- Working flexible hours to meet the needs of the role, including occasional evening and weekend work.
Customer Services / Administrator in Sutton employer: Colbern Limited
Colbern Limited is an exceptional employer, offering a supportive work environment that prioritises employee development and growth. Located in Sutton, the company fosters a culture of collaboration and inclusivity, providing opportunities for staff to enhance their skills while contributing to meaningful learning and development initiatives. With flexible working hours and a commitment to equality and diversity, Colbern Limited stands out as a rewarding place to build a career.
