At a Glance
- Tasks: Support income collection and debt recovery through effective communication and case management.
- Company: Join Colbern Limited, a company committed to equal opportunities and inclusivity.
- Benefits: Competitive hourly rate, hybrid working model, and valuable experience in financial administration.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a difference by helping customers manage their finances while developing your skills.
- Qualifications: Experience in debt recovery and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Walsall
Contract: 3‑6 months (hybrid – up to 3 days onsite per week)
Rate: £14.82 per hour
Responsibilities
- Provide an efficient and effective income collection service to support the Financial Administration and wider organisation.
- Undertake all aspects of income and debt recovery activity, including outbound telephone, letter, email collection and referral to external collection agents.
- Evaluate debtors’ financial position and provide payment options such as instalment arrangements.
- Offer practical support and advice and refer customers to internal or external support agencies when appropriate.
- Prepare accurate casework records, notes, action points and dates in the relevant systems, and monitor arrears cases.
- Review outstanding cases regularly, use corporate and department systems, and hand over cases to senior colleagues for legal recovery where needed.
- Process, validate and dispatch financial transactions and documents (credit notes, invoices, write‑off requests) and manage non‑compliance matters.
- Assist senior colleagues with customer disputes and complaints, and contribute to service improvement.
Qualifications & Skills
- Substantial experience in debt recovery processes and techniques for maximising income.
- Experience with recording clear and concise records and notes for timely case monitoring.
- Experience in processing and validating transactions and control documents and handling non‑compliance.
- Strong knowledge of objectives, targets and relevant policies.
- Customer‑focussed service experience and effective communication skills.
- Experience with financial systems and ability to review and improve processes.
- Proficiency in using IT systems to process transactions, enter case notes, produce reports, and reconcile financial information.
- Flexibility to manage workload, monitor and review allocated cases, and communicate updates to senior manager and colleagues.
- Understanding of health and safety issues.
Equal Opportunities Statement: Colbern Limited along with our clients are an equal opportunities employer.
Financial Professional in Stafford employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive and dynamic work environment in Walsall for the role of Income Collection Assistant. With a hybrid working model, employees benefit from flexibility while engaging in meaningful work that directly impacts financial administration. The company prioritises employee growth through ongoing training and development opportunities, fostering a culture of collaboration and respect, making it an ideal place for those seeking a rewarding career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Professional in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Financial Professional role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for income collection roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your experience effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities listed, and applying directly can sometimes give you an edge. Make sure to tailor your application to highlight your debt recovery experience and customer service skills – that’s what they’re looking for!
We think you need these skills to ace Financial Professional in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Financial Professional role. Highlight your experience in debt recovery and income collection, and don’t forget to mention any relevant IT skills you have. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Keep it concise but impactful – we love a good story that shows us who you are!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure to demonstrate your ability to convey information clearly in your application. Whether it’s through your CV or cover letter, let us see your customer-focused service experience come to life!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Colbern Limited
✨Know Your Debt Recovery Stuff
Make sure you brush up on your knowledge of debt recovery processes and techniques. Be ready to discuss specific methods you've used in the past to maximise income, as this will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you articulate your thoughts. Think of examples where you've effectively communicated with customers, especially in challenging situations. This will demonstrate your customer-focused service experience.
✨Be Prepared for Case Monitoring Questions
Expect questions about how you keep track of casework records and monitor arrears. Have some examples ready that showcase your ability to maintain clear and concise records, as well as how you handle non-compliance matters.
✨Flexibility is Key
The job requires managing a varied workload, so be prepared to discuss how you prioritise tasks and adapt to changing situations. Share instances where you've successfully managed multiple cases or adapted your approach based on feedback from senior colleagues.
