Technical Support Officer in Shefford

Our client is looking for an experienced Technical Support Officer – Housing

5 days mon-fri, 7.4 hours a day

This is one of a number of roles we are recruiting for

Essential Skills

• 1. Housing Grants and Financial Assessment
  • Understanding of Disabled Facilities Grants (DFG), discretionary grants and other housing assistance grants.
  • Ability to interpret and apply the Housing Assistance Policy.
  • Experience of means testing and assessing financial eligibility.
  • Understanding of grant approval processes and funding limits.
  • Knowledge of payment procedures and financial records management.
• 2. Case Management and Administration
  • Experience maintaining accurate electronic case records.
  • Ability to manage multiple cases simultaneously and meet deadlines.
  • Strong attention to detail when processing:
    • Application forms
    • Approval documentation
    • Invoices and payment requests
    • Supporting evidence
  • Competent use of case management systems, databases and Microsoft Office applications.
• 3. Customer Service and Communication
  • Excellent verbal communication skills.
  • Ability to explain technical and grant-related information clearly to residents.
  • Professional telephone manner.
  • Strong written communication skills for:
    • Letters
    • Emails
    • Case updates
    • Decision notifications
  • Ability to communicate sensitively with vulnerable residents.
• 4. Technical and Property Knowledge
  • Basic understanding of domestic property construction and repairs.
  • Awareness of asbestos procedures and asbestos-related works orders.
  • Understanding of adaptations and improvement works within residential properties.
  • Ability to liaise with contractors, surveyors and occupational therapists.
• 5. Organisational Skills
  • Good workload management.
  • Ability to prioritise competing demands.
  • Accurate record keeping and document management.
  • Ability to follow procedures and maintain audit trails for grant funding.

Desirable Skills

• Experience working within a local authority housing service.
• Knowledge of Disabled Facilities Grant legislation.
• Experience of housing adaptation works.
• Knowledge of procurement and contractor payment processes.
• Understanding of safeguarding and data protection requirements.
• Familiarity with Northgate, Civica, Academy or other local authority housing systems.

Likely Experience Profile

• Disabled Facilities Grants administration.
• Housing adaptations services.
• Private sector housing.
• Housing assistance grants.
• Local authority technical or housing support roles.
• Property maintenance administration.

Colbern Limited along with our clients are an equal opportunities employer

#J-18808-Ljbffr