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- Tasks: Manage Section 20 processes and ensure accurate recharges to leaseholders.
- Company: Join a dynamic housing organisation with a focus on customer service.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in housing while developing your skills in a supportive environment.
- Qualifications: Experience in service charge processes and excellent communication skills.
- Other info: Collaborative team culture with a commitment to equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for an experienced Section 20 Consultation Officer – Housing, 2 days in office and 3 days at home. Reporting to the Section 20 Consultation Manager, you are responsible for the calculation of major works recharges to leaseholders ensuring the accurate and timely implementation of statutory Section 20 and Section 20B processes. You’ll collaborate with colleagues and teams across Southern Housing to support and contribute to high quality customer service; including engagement and responding to written observations.
The location: You’ll be based at Farringdon with the option for working in a hybrid way when appropriate and as agreed with your manager.
What you’ll be doing:
- As required by the Section 20 Consultation Manager you will ensure you provide support to Property Management, Managing Agent Relationship team and any other relevant stakeholders with Section 20 related matters.
- Be fully responsible for end-to-end management of all related processes for schemes and contracts, as allocated by the Section 20 Consultation Manager.
- To regularly calculate and issue Section 20B Notices within statutory timeframes to maximise income of SH.
- To attend all appropriate stakeholder and resident meetings in relation to consultation and delivery of works, supporting colleagues and peers where necessary.
- To provide information relating to S20 consultation and invoicing to colleagues to facilitate responding to leaseholder and solicitor enquiries in connection to resale enquiries.
- To liaise with appropriate departments, sections, regulatory bodies, auditors, and any other stakeholders to encourage good practice and effective financial accounting and information sharing to enable the team to review, update and issue invoices and Notices.
- To provide accurate and timely advice and supporting information to colleagues relating to consultation, QLTA’s and major works recharges in order to facilitate the decision-making process.
- To assist the Section 20 Consultation Manager in the preparation of monthly, quarterly, and annual management and performance information and reports as required.
- To collate and/or calculate financial records relating to expenditure in relation to planned and programmed works, any associated S20B Notices supporting the delivery of accurate service charge demands in line with legislation.
- To contribute towards the production and upkeep of good practice manuals, guidance notes and resident communication used to assist a quality service delivery.
- To prepare responses to queries, observations and complaints from Members, MPs, Housing Ombudsman, Mayor’s office enquiries, and any other related stakeholder in relation to S20 consultation.
- To deliver S20 dispensation applications and support any other legal cases relating to S20 consultation requirements, including attending Court and/or First Tier Tribunal (Property Chambers) FTT, as necessary.
What you’ll need: (Experience, knowledge, skills, understanding & qualifications)
- A broad level of knowledge of the processes and legislation governing service charge and major works.
- Detailed knowledge and understanding of S20 consultation and S20B requirements, and the financial impacts on SHG when requirements are not followed.
- Knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
- Excellent customer service skills and able to deliver high levels of customer satisfaction working to Southern Service standards.
- Experience of preparation of annual property accounts, and major works calculation.
- Knowledge and/or experience of using and maintaining management information and CRM systems, ideally property related.
- Excellent oral and written communication skills, with an ability to communicate effectively with a wide range of people of different levels of seniority.
- Experience of successfully dealing with queries and complaints from customers.
- Ability to prioritise work tasks to meet conflicting deadlines on own initiative.
- Good time management and problem-solving skills.
- Ability to follow procedures, instructions, and legal requirements.
- Good working knowledge of MS Office.
- Able to quickly learn and use new IT and communication systems effectively.
Colbern Limited along with our clients are an equal opportunities employer.
Section 20 Consultation Officer – Housing employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Section 20 Consultation Officer – Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Section 20 Consultation Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of S20 processes and legislation. Be ready to discuss how you can contribute to high-quality customer service and support your future team at Southern Housing.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask about the next steps in the process.
✨Tip Number 4
Check out our website for more roles that might suit your skills. We’ve got a range of opportunities, and applying through us can give you a better chance of landing that dream job!
We think you need these skills to ace Section 20 Consultation Officer – Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Section 20 Consultation Officer role. Highlight your experience with service charge processes and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of written communication, make sure your application showcases your excellent writing skills. Use clear and concise language to demonstrate your ability to engage effectively with stakeholders.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you’ve dealt with major works calculations or customer service. We love seeing how your past experiences can contribute to our team’s success!
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and keep track of all candidates. Plus, you can check out other opportunities while you're there!
How to prepare for a job interview at Colbern Limited
✨Know Your Legislation
Make sure you brush up on the relevant legislation, especially the Landlord and Tenant Acts and Section 20 requirements. Being able to discuss these confidently will show that you understand the legal framework you'll be working within.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you resolved complaints or queries effectively, as this is crucial for the role.
✨Demonstrate Your Financial Acumen
Be ready to talk about your experience with financial records and major works calculations. Highlight any specific tools or systems you've used, as well as your ability to manage budgets and invoicing processes.
✨Prepare for Stakeholder Engagement
Since you'll be liaising with various stakeholders, think about how you can demonstrate your communication skills. Prepare to discuss how you've successfully engaged with different teams or residents in the past, and how you handled any challenges.
