At a Glance
- Tasks: Manage and enhance Civica Cx Housing systems, ensuring smooth operations and user support.
- Company: Join a forward-thinking organisation with a commitment to equal opportunities.
- Benefits: Flexible rates, potential for temp to perm, and a supportive work environment.
- Other info: Opportunity for career growth and networking at industry events.
- Why this job: Make a real difference in housing management while developing your tech skills.
- Qualifications: Experience with Civica Cx Housing and strong problem-solving abilities.
The predicted salary is between 36000 - 60000 € per year.
Our client is looking for an experienced Systems Officer. This position requires once a week on-site presence at Rugby Town Hall. Rates are flexible depending on experience, with potential for Temp to Perm.
Key responsibilities include:
- Familiarity with front & backend functions of Civica Cx Housing.
- Ability to build reports from Cx.
- Completion of annual statutory reports pulled from Cx such as LADR & LAHs and checking the data within these reports.
- Manage upgrades – through testing and moving into the live system, feeding back & resolving issues as they arise.
- Ability to launch new features and modules such as SMS messaging and tenant portal.
- Continue developing the data on Cx, including adding leaseholders.
- Day-to-day account management abilities – deciding when a support call needs to be logged, logging it, and comfortable in discussions with Civica support desk & internal colleagues to resolve issues.
- Setting up & deleting new users and restricting permissions.
- Liaison with finance colleagues to ensure payments are processed correctly.
- Dealing with Cx queries from users and fixing some issues.
- Working on interfaces with different systems where data needs to pass between.
- Willingness to attend Cx events such as PEG and interact with other users on the User Group to represent the Council’s interests.
- Manage year-end processes on Cx – rent increases, changes to direct debits, exchanging data with the Benefits IT system.
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or may contact you about other job opportunities. Colbern Limited, along with our clients, are an equal opportunities employer.
Specialist Officer in Rugby employer: Colbern Limited
Colbern Limited is an excellent employer, offering a flexible working environment with the opportunity to work on-site just once a week at Rugby Town Hall. Our commitment to employee growth is evident through our supportive culture and the potential for temp-to-perm roles, ensuring that you can develop your skills while contributing to meaningful projects in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Officer in Rugby
✨Tip Number 1
Get familiar with the Civica Cx Housing system before your interview. We want you to shine, so take some time to explore its front and backend functions. This will not only boost your confidence but also show the employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your reporting skills! Being able to build reports from Cx is crucial for this role. We suggest you brush up on how to pull annual statutory reports like LADR & LAHs, as this will definitely impress during your discussions with potential employers.
✨Tip Number 3
Network with other users of the Civica Cx system. Attend events or join online forums where you can connect with others in the field. We believe that building these relationships can lead to job opportunities and valuable insights into the role.
✨Tip Number 4
Don’t forget to check out our website for more job opportunities! We have a range of roles that might suit your skills. Applying through our site gives you a better chance of being noticed, so make sure to keep an eye on it regularly.
We think you need these skills to ace Specialist Officer in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems Officer role. Highlight your experience with Civica Cx Housing and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills:Don’t just list your responsibilities; showcase your achievements! If you've built reports or managed upgrades, let us know how you made a difference. We love seeing what you can bring to the table.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, you can check out other opportunities while you're there!
How to prepare for a job interview at Colbern Limited
✨Know Your Civica Cx Inside Out
Make sure you’re well-versed in the front and backend functions of Civica Cx Housing. Brush up on how to build reports, manage upgrades, and handle user permissions. Being able to discuss specific features like SMS messaging and tenant portals will show your expertise.
✨Prepare for Technical Questions
Expect questions about managing year-end processes and dealing with Cx queries. Think of examples from your past experience where you successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and familiarity with the system.
✨Show Your Team Spirit
Highlight your ability to liaise with finance colleagues and work collaboratively with internal teams. Be ready to discuss how you’ve represented your organisation’s interests at user group events or similar situations. This shows you’re a team player who values communication.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company’s use of Civica Cx. This could be about future upgrades, challenges they face, or how they measure success. It shows your genuine interest and helps you assess if the role is right for you.
