At a Glance
- Tasks: Lead the development and optimisation of CRM systems and digital platforms.
- Company: Join a forward-thinking team at Working Denbighshire, making a real impact.
- Benefits: Competitive pay at £19.96 per hour with opportunities for professional growth.
- Other info: Dynamic role with opportunities to explore innovative technologies like VR and training management software.
- Why this job: Be at the forefront of digital transformation and enhance service delivery.
- Qualifications: HND in Computer-related discipline or numerate subject; experience in ICT system implementation required.
The predicted salary is between 18 - 22 £ per hour.
Our client is looking for an experienced Working Denbighshire ICT Specialist. This is not a remote role; the post holder would be expected to work on-site the majority of the time.
Proposed Key Responsibilities:
- Lead the ongoing development, optimisation and support of the ICONI CRM system and other business systems.
- Support the implementation, integration and embedding of new digital systems and platforms.
- Lead user acceptance testing, implementation planning and business readiness activities of new systems.
- Manage system enhancements, testing, troubleshooting and continuous improvement activities.
- Develop and improve reporting, dashboards and management information solutions alongside the Performance and Business Manager.
- Research, evaluate and implement new technologies and digital solutions to enhance service delivery and efficiency.
- Support procurement, implementation and roll-out of new systems and software to future proof the service.
- Provide specialist systems support and training to staff and managers.
- Promote effective use and adoption of digital systems and tools.
- Act as the primary link between Working Denbighshire, ICT Services and software suppliers.
- Build effective relationships with technical and operational stakeholders to support successful system delivery.
Essential Knowledge, Skills & Experience:
- At least HND in a Computer related Discipline or a Graduate of any numerate subject is essential such as Information Technology, Computer Science, Digital Services, Business Information Systems.
- A degree in computer related discipline or associated course/professional qualification is desirable.
- Experience leading ICT system implementation, digital transformation projects, requirement gathering, business process redesign.
- Experience of data analysis, reporting and dashboard development.
- Experience of developing and implementing reporting and data visualisation tools to develop dashboards and performance reports. Power BI is an essential requirement for this role.
- Experience of working with software suppliers and stakeholders.
- Excellent communication and stakeholder engagement skills within a complex organisation.
- Ability to translate business needs into effective technical solutions.
- Knowledge of GDPR, information governance and data management principles.
Expected Outcomes:
- Improved functionality, performance and utilisation of the CRM and other business systems to ensure that the service is able to report on many complex, fast paced, short term projects and remain relevant.
- Enhanced reporting capabilities and management information.
- Successful implementation and embedding of new digital systems.
- Greater operational efficiency through technology and digital innovation.
- A dedicated specialist resource supporting Working Denbighshire's digital transformation agenda.
- Dashboards to enable data performance and management reporting as required by funders.
This role will act as the key link between Working Denbighshire, ICT Services and software providers and other stakeholders, ensuring systems are effectively implemented, maintained and utilised to support service delivery, performance management and continuous improvement.
Programme / Project Professional in Rhyl employer: Colbern Limited
As a Finance Professional in Taunton, you will join a supportive and dynamic team dedicated to public service, where your contributions directly impact the community. Our company fosters a collaborative work culture that values employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful difference. With competitive pay and a commitment to work-life balance, we offer an excellent environment for those looking to thrive in the finance sector.
