Business Support / Project Support in Rhyl

Our client is looking for an experienced Project Support Officer. This role will be responsible for the day-to-day administration and project support of the Employer Engagement and Training function within Working Denbighshire. Liaising with different staff and functions across Working Denbighshire as well as internal departments and external partners to ensure a partnership approach provides maximum benefit and opportunities to the participants in order to help meet target objectives.

Principal Accountabilities and Responsibilities:

• Work as part of a team to ensure that high quality services are provided covering the full range of administrative and data processing duties as required.
• Implement and maintain appropriate systems to enable effective planning and scheduling of project and training activities.
• Ensure organisational tasks are carried out efficiently.
• Act as a key point of contact for external partners and providers and ensure queries are managed in a professional, effective and efficient manner.
• Be part of the Triage Process supporting the local delivery team in the development, implementation, and ongoing operation of the Working Denbighshire service.
• Retrieval and filing of documents, photocopying, collation, and distribution of documents as instructed.
• Collation and preparation of all referrals ready for allocation.
• Responsible for administrative support and coordination of the Employer Engagement and Training delivery team and act as an initial point of contact for referrals to the team.
• Assist Working Denbighshire team members in any duties which enable project delivery e.g. procurement, placing orders via Proactis, booking training, organising project files etc.
• Support with monitoring, maintenance of detailed records of work and prescribed filing in accordance with the Working Denbighshire monitoring framework and necessary data requirements of UK and Welsh Government, DCC and any other relevant funding bodies.
• On occasion, when required, meet with potential participants to complete referral procedure.
• Set up and organise project/team meetings, preparing agendas and ensuring that all resultant minutes are completed and sent out to all relevant members as required.
• Ensure that all personal data is effectively protected and handled, within locally agreed Information Sharing Protocol.
• Ensuring all individual participant details are entered onto database in an accurate and timely manner; to include data documented on the Referral Form, placement booklet and Outcomes/Activity Form in accordance with Working Denbighshire monitoring framework and necessary data requirements of UK and Welsh Government, DCC and any other relevant funding bodies.
• Producing complex word processed documentation using graphics, databases and spreadsheets.
• Advising and signposting groups/individuals to appropriate organisations when necessary.
• Demonstrating a confidential service at all times.
• Work within the provisions of DCC policies ensuring full compliance with financial regulations, including abiding by and implementing DCC Equal Opportunities policy, Health and Safety regulations, all Lone Working and Safeguarding procedures in all aspects of project delivery.
• Participate with colleagues as part of the wider Working Denbighshire team to take collective responsibility for representing and promoting Working Denbighshire and achieving its targets and ambitions.
• Carry out other tasks and responsibilities of a similar nature as determined from time to time by the manager in relation to the smooth running of the service including providing temporary cover as necessary and appropriate.