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- Tasks: Lead a team to manage housing income and support residents in meeting their rent obligations.
- Company: Join a forward-thinking organisation dedicated to improving community housing services.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Min Level 4 qualification in housing management and 5 years of relevant experience.
- Other info: Dynamic role with a focus on community impact and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for an experienced Housing Income Manager. Dependant on needs of the team, expected to work agile but minimum in office 2-3 days per week. The focus will be on pre-assessment before court action and rent arrears management, balancing tenancy sustainment with enforcement.
- Support and collaborate with the strategic and operational managers in delivering the vision, strategies and goals for the Housing Income and Tenancy Sustainment services, deputizing for managers where reasonably requested to maintain smooth operations.
- To develop, lead and manage a team of specialist expert officers and advisors, working in partnership with all relevant agencies and organisations to support residents in meeting their obligations to pay rent and other housing charges.
- Balance support and sustainment activities with enforcement, so that legal action and threat of homelessness becomes a very last resort.
- To effectively lead, manage and develop the operations of the Housing Revenue Service to achieve continuous improvement in performance against national and local performance indicators effectively and efficiently.
- Maximise established and develop potential new income streams and recovery of charges and costs, to protect the Housing Revenue Account and the wider provision of all Housing Services.
- Provide leadership and direction to ensure development and implementation of projects, strategies, initiatives, and incentives that enable and empower customers to live independently, sustain their tenancies and reduce and prevent homelessness.
- Ensure the teams are focused and committed to working in partnership with all relevant agencies and organizations for the mutual benefit of improving the communities we serve.
- To fulfil the Local Authorities legal obligations to provide professional housing services as set out in relevant legislation and regulation, notably the Housing Act 1996.
Min Level 4 qualification related to housing management and social housing practices and to maintain annual CIH membership.
At least 5 years demonstrable experience specific to the role, or demonstrable experience, with transferable skills within the social housing sector.
At least 2 years relevant and recent experience in a senior or managerial role.
Knowledge and experience:
- At least five years demonstrable experience of working in the provision of Housing and Advice Services, with at least two of those years at managerial level.
- Knowledge and experience of the Housing Act 1996 and relevant associated legislation in managing, controlling and maximizing income to Housing Revenue Accounts, and the control and recovery of housing related debts.
- Demonstrable experience of process and service improvement delivered through project management methods.
- Demonstrable experience of leading and championing successful culture change.
- Demonstrable experience of staff management, including dealing with conflict, resistance, complex and contentious issues and performance.
- Experience of managing performance, monitoring compliance, and taking corrective action.
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
Housing Income Manager in Redditch employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Manager in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their goals, especially around tenancy sustainment and income management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing housing services and leading teams effectively.
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! We’re always updating our listings, and applying directly through us can give you an edge in the recruitment process.
We think you need these skills to ace Housing Income Manager in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Income Manager role. Highlight your experience in housing management and any relevant qualifications, especially those related to the Housing Act 1996. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to showcase your leadership experience. Share examples of how you've managed teams, dealt with conflicts, or implemented successful changes. We love seeing how you can inspire others!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this and other opportunities. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Colbern Limited
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and any relevant legislation. Being able to discuss how these laws impact housing income management will show that you're not just familiar with the rules, but that you can apply them in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you managed conflict or drove culture change. This role requires strong leadership, so demonstrating your experience in managing and developing teams will be key.
✨Balance Support and Enforcement
Be ready to discuss your approach to balancing tenancy sustainment with enforcement. Share specific strategies you've used to support residents while also ensuring compliance with rent obligations. This will highlight your understanding of the delicate nature of the role.
✨Demonstrate Continuous Improvement Mindset
Think of examples where you've implemented process improvements or project management initiatives that led to better performance. Showing that you have a proactive approach to enhancing services will resonate well with the interviewers.
