At a Glance
- Tasks: Provide essential admin support to the Parks and Greenspaces team and manage enquiries.
- Company: Join a supportive team focused on enhancing community spaces.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with a chance to learn and grow in a collaborative environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in admin or customer support and strong communication skills.
Our client is looking for an experienced Administration Officer. We are looking to appoint an organised and customer focused Administrative Support Officer to join our Parks and Greenspaces team. This role provides essential administrative and customer support to help ensure the smooth day to day running of parks, greenspaces and allotment services. You will be a key point of contact for enquiries, support officers with records and documentation, and assist with general office coordination.
Key responsibilities include:
- Responding to resident, tenant and stakeholder enquiries
- Maintaining accurate records, databases and correspondence
- Providing administrative support for meetings
- Liaising with colleagues, contractors and site representatives as required
This is a part time, hybrid role with some flexibility required to support service needs.
About you:
You will have experience in an administrative or customer support role, good IT and communication skills, and the ability to manage a varied workload. A positive, organised approach and the ability to work well as part of a team are essential.
Customer and Tenant Support:
- Act as a first point of contact for resident, allotment tenant and stakeholder enquiries by email and telephone.
- Respond to routine enquiries and escalate issues to the appropriate officer where required.
- Support the administration of allotment enquiries, waiting lists, tenancy records and site information.
- Support general parks related enquiries and support team members.
- Monitor, engage and respond to the Parks and Open spaces inbox enquiries.
Team and Corporate Responsibilities:
- Work collaboratively with colleagues to support effective service delivery.
- Provide cover for colleagues when required to ensure continuity of administrative support.
- Ensure all work is carried out in line with council policies, procedures, customer service standards and health and safety requirements.
- Promote a positive image of the councils at all times.
Person Specification:
- Previous experience in an administrative or office support role.
- Experience of providing customer focused support in a busy working environment.
- Basic understanding of local government or public services (desirable but not essential).
- Experience of working with record systems, spreadsheets and document management.
Skills and Abilities:
- Good organisational skills with the ability to manage competing priorities.
- Clear written and verbal communication skills.
- Confident in using IT systems.
- Ability to deal with enquiries professionally and sensitively.
- Ability to work both independently and as part of a team.
Personal Attributes:
- Reliable, organised and methodical.
- Positive and professional approach to work.
- Willingness to learn and develop within the role.
- Commitment to providing a high-quality service to residents and service users.
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
Business Support Executive in Redditch employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive and collaborative work environment for the Business Support Executive role in Redditch. With a commitment to employee growth and development, we provide flexible working arrangements and a positive culture that values teamwork and customer service excellence. Join us to make a meaningful impact in our Parks and Greenspaces team while enjoying the benefits of a part-time, hybrid position that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Executive in Redditch
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Colbern Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Colbern Limited and let us see your personality shine through!
We think you need these skills to ace Business Support Executive in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Colbern Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Colbern Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Colbern Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Colbern Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Colbern Limited will surely appreciate.
