At a Glance
- Tasks: Manage Council Tax billing and provide excellent customer service to residents.
- Company: Join a supportive team at Colbern Limited, focused on community service.
- Benefits: Competitive pay of £27 per hour and opportunities for career growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in Council Tax billing and familiarity with MRI/Academy system required.
The predicted salary is between 54000 - 60000 £ per year.
Our client is looking for an experienced Council Tax and Revenues Officer. Experience in CT billing and the MRI/Academy system is essential.
Responsibilities include:
- Accurate and timely administration of Council Tax Billing in accordance with legislation to maximise collection of Council Tax.
- Dealing directly with customers and stakeholders over the phone and in writing to provide an excellent service to residents.
- Maintaining up-to-date knowledge of Council Tax legislation and case law to enable accurate billing and maximise collection.
- Working as a team member and contributing ideas to assist in improving the work and customer experience.
- Providing a high-quality and customer-focused service giving advice on Council Tax through face-to-face interviews, telephone, and electronic channels.
- Liaising with other internal teams and external agencies as required.
- Prioritising and managing own workloads to ensure objectives and targets are achieved and customer requirements are met.
- Complying with new and existing Council Tax legislation and working practices, and being familiar with the Local Council Tax Reductions scheme.
- Determining applications and reviews for discounts, exemptions, disregards, and reductions after gathering all relevant information and verification required.
- Setting up different payment methods ensuring compliance with direct debit rules as required.
- Demonstrating awareness/understanding of equal opportunities and other people’s behavioural, physical, social, and welfare needs.
- Any other duties and responsibilities that may be reasonably allocated.
Colbern Limited along with our clients are an equal opportunities employer.
Financial Professional in Northampton employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive work culture that prioritises employee development and customer service excellence. With competitive pay rates and a commitment to equal opportunities, employees can thrive in their roles while contributing to the community in Northampton. The company fosters a collaborative environment where team members are encouraged to share ideas and improve processes, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Professional in Northampton
✨Tip Number 1
Networking is key! Reach out to professionals in the financial sector, especially those who have experience with Council Tax and Revenues. Join relevant groups on LinkedIn or attend local meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Council Tax legislation and the MRI/Academy system. We recommend creating a cheat sheet of key points to discuss, so you can confidently showcase your expertise when it matters most.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Keep an eye on our website for new job postings! We’re always updating our listings, and applying directly through our site can give you an edge. Plus, it’s a great way to stay informed about all the roles we have available.
We think you need these skills to ace Financial Professional in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Council Tax and Revenues Officer. Highlight your experience with CT billing and any familiarity with the MRI/Academy system, as these are key for us.
Showcase Customer Service Skills:Since this role involves dealing directly with customers, emphasise your customer service skills. Share examples of how you've provided excellent service in previous roles to show us you're the right fit.
Stay Updated on Legislation:Demonstrate your knowledge of Council Tax legislation and case law in your application. This shows us that you’re proactive and ready to ensure accurate billing and compliance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all candidates. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at Colbern Limited
✨Know Your Stuff
Make sure you brush up on Council Tax legislation and the MRI/Academy system before your interview. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities.
✨Customer Service Focus
Since this role involves dealing directly with customers, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved a customer's experience.
✨Team Player Mindset
Be ready to talk about your experience working in a team. Highlight any ideas you've contributed that improved processes or customer experiences. This shows that you can collaborate effectively and are keen to enhance the team's performance.
✨Manage Your Time
Demonstrate your ability to prioritise and manage workloads. Prepare to discuss how you've successfully met deadlines and managed multiple tasks in previous roles. This will reassure them that you can handle the demands of the position.
