At a Glance
- Tasks: Manage Council Tax billing and provide excellent customer service to residents.
- Company: Join a supportive team at Colbern Limited, focused on community service.
- Benefits: Competitive pay of £27 per hour and opportunities for career growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in Council Tax billing and familiarity with MRI/Academy system required.
The predicted salary is between 27 - 27 £ per hour.
Our client is looking for an experienced Council Tax and Revenues Officer. Experience in CT billing and the MRI/Academy system is essential.
Responsibilities include:
- Accurate and timely administration of Council Tax Billing in accordance with legislation to maximise collection of Council Tax.
- Dealing directly with customers and stakeholders over the phone and in writing to provide an excellent service to residents.
- Maintaining up-to-date knowledge of Council Tax legislation and case law to enable accurate billing and maximise collection.
- Working as a team member and contributing ideas to assist in improving the work and customer experience.
- Providing a high-quality and customer-focused service giving advice on Council Tax through face-to-face interviews, telephone, and electronic channels.
- Liaising with other internal teams and external agencies as required.
- Prioritising and managing own workloads to ensure objectives and targets are achieved and customer requirements are met.
- Complying with new and existing Council Tax legislation and working practices, and being familiar with the Local Council Tax Reductions scheme.
- Determining applications and reviews for discounts, exemptions, disregards, and reductions after gathering all relevant information and verification required.
- Setting up different payment methods ensuring compliance with direct debit rules as required.
- Demonstrating awareness/understanding of equal opportunities and other people’s behavioural, physical, social, and welfare needs.
- Any other duties and responsibilities that may be reasonably allocated.
Colbern Limited along with our clients are an equal opportunities employer.
Financial / Benefits Professional in Northampton employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive work culture that prioritises employee growth and development. With competitive pay rates and a commitment to providing high-quality service to the community, employees can expect meaningful work that makes a difference. Located in Northampton, the company fosters a collaborative environment where team members are encouraged to share ideas and improve customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Financial / Benefits Professional in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and benefits sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Council Tax legislation and the MRI/Academy system. Being able to discuss these topics confidently will show employers you're the real deal.
✨Tip Number 3
Practice your customer service skills! Since you'll be dealing with residents and stakeholders, role-play common scenarios with a friend to ensure you're ready to provide top-notch service.
✨Tip Number 4
Don't forget to check our website regularly for new opportunities! We’re always updating our listings, and applying directly through us can give you an edge in the hiring process.
We think you need these skills to ace Financial / Benefits Professional in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Council Tax and Revenues Officer. Highlight your experience with CT billing and any familiarity with the MRI/Academy system. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills:Since this role involves dealing directly with customers, emphasise your customer service experience. Share examples of how you've provided excellent service in previous roles, as this will resonate with us at StudySmarter.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out, so feel free to express your enthusiasm for the role and our mission.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quickly if you're shortlisted. Plus, check out other opportunities while you're there!
How to prepare for a job interview at Colbern Limited
✨Know Your Stuff
Make sure you brush up on Council Tax legislation and the MRI/Academy system before your interview. Being able to discuss these topics confidently will show that you're serious about the role and understand the key responsibilities.
✨Customer Service Focus
Since this role involves dealing directly with customers, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved a customer's experience.
✨Team Player Mindset
Be ready to talk about your experience working in a team. Highlight any contributions you've made to improve processes or the customer experience, as teamwork is essential for this position.
✨Manage Your Time
Demonstrate your ability to prioritise and manage workloads effectively. Prepare to discuss how you've handled multiple tasks or tight deadlines in previous roles, ensuring you meet objectives while maintaining quality service.
