At a Glance
- Tasks: Manage tenancies and estates, ensuring customer-focused services and effective partnerships.
- Company: Join Charnwood Borough Council's dynamic Housing Services Team.
- Benefits: Competitive pay, opportunities for growth, and a supportive work environment.
- Other info: Be part of a motivated team committed to equality and continuous improvement.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in tenancy management, a full driving licence, and a DBS check required.
Our client is looking for an experienced Tenancy and Estate Management Officer. The role operates within a wider Housing Service. The main functions of the Housing Service are to provide a holistic approach to the management of properties owned by Charnwood Borough Council. The Housing Services Team incorporates Income Collection, Tenancy and Estate Management, Management of Anti-Social Behaviour, Tenancy Support and Leasehold Management.
- To support a performance management culture focused on achieving key objectives.
- To take personal responsibility for the development and promotion of customer focused services.
- To contribute to the development of Company and Service Area plans which meet the diverse needs, requirements and aspirations of customers.
- To contribute to establishing a well motivated and empowered team, supporting colleagues and partners showing mutual respect and understanding of each other's roles and responsibilities at all times.
- To act as an ambassador of Charnwood Borough Council by displaying a professional and responsible attitude at all times.
- To be responsible for maintaining effective liaison and partnership working with external and internal organisations.
- To be committed and sensitive to ensuring equality of opportunity in service provision and employment practices.
- To support a value for money culture that delivers continuous improvement throughout the organisation.
- To comply with the organisation's health and safety, equality, diversity and inclusion policies.
- To ensure that legal, statutory and any other relevant provisions governing or affecting the Company and Services are strictly observed.
Housing Professional in Loughborough employer: Colbern Limited
As a Tenancy and Estate Management Officer with Charnwood Borough Council, you will be part of a dedicated team that prioritises customer-focused services and community well-being. The organisation fosters a supportive work culture that values mutual respect and collaboration, offering opportunities for professional growth and development within the housing sector. Located in Loughborough, this role not only provides competitive pay but also the chance to make a meaningful impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Professional in Loughborough
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Charnwood Borough Council stands for and be ready to discuss how your experience aligns with their mission. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Practice common interview questions related to tenancy and estate management. Think about scenarios where you've demonstrated customer service excellence or handled difficult situations. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’ve got loads of other opportunities that might catch your eye, so take a look while you’re there!
We think you need these skills to ace Housing Professional in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy and Estate Management Officer role. Highlight relevant experience and skills that match the job description, like your ability to manage properties and support customers effectively.
Showcase Your Achievements:Don’t just list your duties; showcase your achievements! Use specific examples of how you’ve contributed to performance management or improved customer services in previous roles. This will help us see the impact you can make.
Keep It Professional:Remember, we’re looking for someone who can act as an ambassador for Charnwood Borough Council. So, keep your application professional and ensure it reflects a responsible attitude. A well-structured CV and cover letter go a long way!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re considering for this role!
How to prepare for a job interview at Colbern Limited
✨Know Your Stuff
Make sure you understand the role of a Tenancy and Estate Management Officer inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing properties and supporting customer-focused services. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in tenancy management, customer service, and teamwork. Think about situations where you've successfully handled anti-social behaviour or worked with external organisations. This will give the interviewer a clear picture of how you can contribute to their team.
✨Ask Smart Questions
Interviews are a two-way street, so come armed with thoughtful questions about the Housing Service and its goals. Ask about their approach to equality and diversity in service provision or how they measure success in their performance management culture. This shows you're engaged and serious about the role.
✨Be Professional and Personable
Remember, you're not just interviewing for a job; you're also representing yourself as an ambassador for Charnwood Borough Council. Dress appropriately, maintain a positive attitude, and be respectful throughout the interview. A friendly yet professional demeanour can leave a lasting impression.
