At a Glance
- Tasks: Assist customers with enquiries and provide guidance in a busy contact centre.
- Company: Join a supportive team at Loughborough Council, dedicated to excellent customer service.
- Benefits: Earn £13.47 per hour with a Monday to Friday schedule and a friendly work environment.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a difference by helping the community and developing your communication skills.
- Qualifications: Experience in customer service and strong listening skills are essential.
Our client is looking for an experienced Customer Service Advisor. Knowledge of council tax and benefits would be an advantage.
Working Pattern: 32.30 hours per week, Monday - Friday, 9am - 4pm (30 minutes lunch).
You will have recent experience of providing information and advice to the public in a busy customer service environment, preferably telephone based, and be capable of handling a range of situations with tact, diplomacy, and empathy.
You will have excellent listening and communication skills, the ability to converse with all types of people, a polite and courteous attitude, and a commitment to providing excellent customer care. You will also be able to work well under pressure with a minimum of supervision while ensuring consistency and accuracy, and be proficient in the use of software systems, with good keyboard skills.
Colbern Limited along with our clients are an equal opportunities employer.
Business Support Officer/ Administrator in Loughborough employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive work culture that values commitment and customer care. With a focus on employee growth, we provide opportunities for professional development in a dynamic environment, ensuring our team members thrive while serving the community of Loughborough. Enjoy a balanced work-life schedule with a Monday to Friday routine, allowing you to excel in your role as a Business Support Officer/Administrator while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer/ Administrator in Loughborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role is telephone-based, grab a friend and do some mock calls. Focus on being clear, polite, and empathetic – just like you'd need to be with customers.
✨Tip Number 3
Research the company! Familiarise yourself with the council's services and values. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Business Support Officer/ Administrator in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Customer Service Advisor. Highlight your experience in providing information and advice, especially in busy environments. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role requires excellent listening and communication skills, don’t shy away from showcasing these in your application. Use examples that demonstrate your ability to handle various situations with tact and empathy.
Be Professional Yet Personable:While we appreciate professionalism, we also value a polite and courteous attitude. Make sure your application reflects your personality and commitment to excellent customer care. Let us see the real you!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can explore more opportunities while you're there!
How to prepare for a job interview at Colbern Limited
✨Know Your Stuff
Make sure you brush up on council tax and benefits, as having this knowledge will give you an edge. Familiarise yourself with common queries and how to handle them, so you can demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you used tact, diplomacy, and empathy to resolve issues, as these are key traits for the role.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can help you build rapport, which is crucial in a customer service role.
✨Be Ready for Pressure
Expect questions about how you handle stressful situations. Think of specific instances where you successfully managed pressure while maintaining accuracy and consistency, and be ready to share those stories.
