At a Glance
- Tasks: Provide proactive administrative support and manage repairs processes for Lewisham Council.
- Company: Join a dynamic team at Colbern Limited, committed to excellent customer service.
- Benefits: Earn £20.55 per hour with flexible working options and career growth opportunities.
- Other info: Work 3 days in the office and 2 days from home, fostering a balanced work-life.
- Why this job: Make a real difference in the community while developing your skills in a supportive environment.
- Qualifications: Experience in business support and knowledge of repairs processes preferred.
The predicted salary is between 40000 - 50000 £ per year.
Our client is looking for an experienced Senior Business Support Officer. The role involves 3 days in the office (Monday-Wednesday) and two days working from home (Thursday and Friday).
Key Responsibilities:
- Provide proactive business administrative support across various directorates.
- Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders.
- Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.
- Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring Lewisham Council’s deadlines for responses are complied with.
- Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works.
- Liaise with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care, and other agencies (e.g., health and police).
- Proactively resolve barriers to effective delivery, working within Council policy and procedures.
- Support the design and implementation of high-quality administrative and management information systems.
- Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries.
- Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management.
- Support the organisation of statutory visits, meetings, and case conferences.
- Take accurate notes at meetings or other events, ensuring confidentiality is maintained.
- Support the organisation and delivery of events and training courses.
- Collate, print, and distribute documents or materials as required.
- Process all correspondence including logging, distribution, monitoring, prioritising, and reporting on progress.
- Undertake basic research and analysis of information in relation to directorates.
- Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders.
- Provide financial administrative support, including processing payments, compensation claims, fees, and raising purchasing orders.
- Manage basic internal queries and information requests.
- Assist in the delivery of general office management tasks within the department.
- Comply with policies and procedures relating to safeguarding, child protection, health, safety, security, confidentiality, and data protection.
- Ensure that duties are carried out in accordance with the Council’s policies and Code of Conduct.
- Take a proactive role in delivering excellent customer services.
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer.
Business Support / Administrator in London employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive work culture that values collaboration and inclusivity. With flexible working arrangements, including three days in the office and two days from home, employees benefit from a balanced work-life dynamic while engaging in meaningful administrative support roles within the Lewisham community. The company prioritises professional growth, providing opportunities for skill development and fostering positive relationships with stakeholders to ensure a rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support / Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Business Support Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their projects and challenges, especially around repairs and administrative support. This will help you show how you can contribute to their goals.
✨Tip Number 3
Practice common interview questions related to business support roles. Think about scenarios where you've successfully managed complex tasks or resolved issues. We want you to shine when it comes to showcasing your skills!
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities waiting for you. Plus, it’s a great way to stay updated on new roles that match your skills and interests.
We think you need these skills to ace Business Support / Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Business Support Officer. Highlight your relevant experience in repairs knowledge, scheduling, and administrative support to show us you’re the perfect fit for the job.
Showcase Your Skills:Don’t forget to showcase your IT skills and any experience with key systems mentioned in the job description. We want to see how you can effectively manage repairs orders and liaise with various stakeholders.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this and other opportunities we have available.
How to prepare for a job interview at Colbern Limited
✨Know Your Stuff
Make sure you brush up on your repairs knowledge and scheduling skills. Familiarise yourself with the key IT systems mentioned in the job description, as well as the Schedule of Rates (SOR) codes. This will show that you're not just a good fit but also genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively resolved issues or managed complaints. This will highlight your ability to foster positive relationships, which is crucial for this position.
✨Be Proactive
The job requires a proactive approach to problem-solving. During the interview, share instances where you've taken initiative to overcome barriers or improve processes. This will illustrate your commitment to delivering excellent customer service and your ability to work within council policies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle complex repairs and administrative tasks. Practice articulating your thought process and decision-making strategies. This will help you convey your organisational skills and ability to manage multiple priorities effectively.
