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- Tasks: Lead the Business Rate and BID Team to deliver top-notch services and drive continuous improvement.
- Company: Join a dynamic council team in Liverpool focused on community impact.
- Benefits: Competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Enjoy a supportive work environment with a focus on work/life balance.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in business rates administration and strong management skills required.
Our client is looking for an experienced Senior Business Rate and BID Officer to work 1 day a week in the office.
Key Responsibilities:
- Provide clear and inspiring leadership to the Business Rate and BID Team.
- Deliver first class service to all Businesses and the BID company.
- Take an active and leading role in the management of the service and support efforts to bring about continuous improvement across the service.
- Lead on the administration of the BID Levy including monthly reporting and attending liaison meetings.
- Support the annual billing process for Business Rates.
- Support Senior Managers in the management, supervision and operational service delivery.
- Ensure all processes and procedures are set to maximise income to the council.
- Contribute to the process of continually improving customer access, quality, cost effective services and promote a positive image of the City Council.
- Monitor performance, achieve agreed standards and maintain quality standards.
- Effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
- Safeguard Billing and Collection of Council Tax and prevent and detect fraud wherever possible.
- Work co-operatively with investigators, other staff and organisations to tackle fraud and maintain standards of integrity.
- Assist with the development and maintenance of procedures and codes of working practice.
- Ensure compliance with the Data Protection Act and related legislation.
- Be responsible for ensuring compliance with all statutory requirements and policy and procedure.
- Undertake other responsibilities and duties as required.
- Ensure appropriate arrangements are in place for a positive work/life balance.
Essential Experience:
- Experience of administering a Business Rates and/or Council Tax Billing and Collection Function in a large Council.
- Knowledge of Business Rate, BID, Council Tax and other legislation pertaining to the role.
- Direct experience of managing and supervising staff at a senior level.
- Experience of delivering training and monitoring internal controls.
- Experience of working with external and internal organisations for effective service delivery.
- Experience of contributing to the formulation, development and implementation of policy and practice.
- Experience of reporting to committees, boards, steering groups etc.
- Knowledge and understanding of city council services.
Skills/Abilities:
- Ability to make decisions relating to the administration of Council Tax.
- Ability to communicate orally and in writing with a wide range of people.
- Ability to implement and manage change.
- Ability to motivate and manage staff to achieve results.
- Ability to produce and present clear procedural guidelines and reviews.
- Ability to provide leadership and produce accurate management, financial and statistical information.
Commitment:
- Practising and promoting equality of opportunity and non-discriminatory practices.
- Providing a quality service to meet customer needs.
This post is subject to a Disclosure and Barring Service (DBS) at the appropriate level.
Business Support Officer/ Administrator in Liverpool employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer/ Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who genuinely cares about the position.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the job. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Business Support Officer/ Administrator in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Business Support Officer. Highlight your experience with Business Rates and BID administration, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: Since this role involves providing leadership to a team, don’t forget to showcase your management experience. Share examples of how you've motivated staff and improved service delivery in your previous roles. We love seeing strong leaders!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for all the opportunities we have. We can’t wait to hear from you!
How to prepare for a job interview at Colbern Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Business Rates, BID, and Council Tax legislation. Familiarise yourself with the specific responsibilities of the role, as well as the key challenges faced by the council. This will help you demonstrate your expertise and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves providing leadership to a team, be prepared to discuss your previous management experiences. Think of examples where you've successfully motivated staff or implemented changes that improved service delivery. Highlighting these experiences will show that you can lead effectively in this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing performance issues or dealing with customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and concise examples from your past experiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team's current projects, the council's goals, or how success is measured in this role. Asking questions shows your enthusiasm and helps you gauge if the role is the right fit for you.