At a Glance
- Tasks: Be the first point of contact for sensitive calls regarding children's services.
- Company: Join a supportive team at Lincolnshire County Council's Care & Wellbeing Hub.
- Benefits: Competitive daily rate, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for further career advancement.
- Why this job: Make a real difference in children's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24098 - 29453 £ per year.
Customer Service Advisor Care & Wellbeing Hub Lincoln Contract £102.08 per day Our client is looking for an experienced Customer Service Advisor Care & Wellbeing Hub The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services.
We deliver a diverse range of services, many of which play an important part in people’s lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
This is one of several roles we are currently recruiting for please visit our website for more opportunities.
Customer Service Advisors for our Children's Team in the Lincolnshire County Council Customer Service Centre.
In this crucial and sensitive role for Children's Services, you'll be the first point of contact for anyone that calls in to Customer Services to report concerns about a child.
This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers.
It will be your responsibility to gather as much information and detail from the caller as possible, using your professional curiosity and Signs of Safety Methodology to fact-find information.
This will all be captured by you, written up against a framework onto our system and then passed over to Children's Social Care.
The decisions that are made for the children are based on the evidence you have gathered; so, you'll need your clear, concise, and cool-headed communication style to provide that information.
The subject matter of the calls can be very challenging so you'll naturally need to be a strong and resilient character and be mentally prepared to deal with situations that are sometimes harrowing and distressing.
As the first port of call, you'll also naturally need to be able to adopt an empathetic, caring and compassionate approach.
You will have exceptional customer service skills, particularly with the ability to build rapport with people in order to gather information accurately whilst talking on the phone.
Lastly, you need to be able to compile information and present it in a logical manner ensuring that it is clear, concise, and error-free.
You will be dealing with calls from professionals (e. g.
Police and Health Services), and from Members of the Public.
The calls will be of a sensitive nature and you will be required to gather and process information efficiently and accurately.
To be a successful Children's Service Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills.
Candidates will be flexible.
Good IT skills with a competency in using Microsoft Office and Windows is also essential!
The ability to talk and type is also essential PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV.
Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer
Business Support Administrator in Lincoln employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive work culture that values teamwork and employee development. Located in Barnet, the company provides competitive salaries and opportunities for growth within the public sector, ensuring that employees can make a meaningful impact in their community while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Colbern Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Colbern Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Colbern Limited:Your cover letter is your chance to shine! Tell us why you want to work at Colbern Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Colbern Limited!
How to prepare for a job interview at Colbern Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
