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- Tasks: Handle emergency calls for social care and local services, providing vital support.
- Company: Join a dedicated team at Lincolnshire County Council's Customer Service Centre.
- Benefits: Flexible shifts, competitive pay, and opportunities for agile working.
- Other info: Fast-paced environment with diverse tasks and excellent career growth potential.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
Our client is looking for an experienced Customer Service Advisor Out of Hours. Please be aware that this is an Out of Hours position, handling a mixture of Social Care and Corporate calls. Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Council's Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, and Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need, or simply renewing a library book; it can be hard, but rewarding work.
The Opportunity: We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adults and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services) and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately. As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries. If you enjoy working in a fast-paced environment, with plenty of variety and the chance to learn new things, then this is the role for you!
About you: To be a successful Out of Hours Customer Service Advisor, you will have a passion for delivering excellent customer service and excellent communication skills. Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends, and overnight. Good IT skills with a competency in using Microsoft Office and Windows is also essential!
Where will I work? Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of Office and working at home) once you're settled in and fully trained.
What hours will I work? Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.
Colbern Limited along with our clients are an equal opportunities employer.
Administrator / BSO in Lincoln employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / BSO in Lincoln
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated excellent customer service or handled sensitive situations. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to research the company! Knowing about Lincolnshire County Council and their services will help you stand out during interviews. Show them you’re genuinely interested in the role and the impact you can make.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the right fit for you!
We think you need these skills to ace Administrator / BSO in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Advisor. Highlight any relevant experience in handling sensitive calls and providing excellent customer service, as this will show us you understand the importance of the role.
Showcase Your Flexibility: Since this is an Out of Hours position, it's crucial to emphasise your flexibility in working evenings, weekends, and overnight shifts. Let us know how your schedule can accommodate these hours!
Highlight IT Skills: Good IT skills are essential for this role, so don’t forget to mention your competency with Microsoft Office and Windows. We want to see that you're comfortable using technology to assist with customer queries.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep you updated on your progress!
How to prepare for a job interview at Colbern Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Customer Service Advisor, especially in handling sensitive calls related to social care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this position involves dealing with a variety of callers, it's crucial to highlight your communication skills. Prepare examples of how you've effectively handled difficult conversations or provided excellent customer service in the past. This will illustrate your ability to manage sensitive situations with professionalism.
✨Flexibility is Key
Since the role requires working out of hours, be ready to discuss your availability and willingness to work evenings, weekends, and overnight shifts. Showing that you're adaptable and committed to meeting the needs of the service will set you apart from other candidates.
✨Brush Up on IT Skills
Good IT skills are essential for this role, so make sure you're comfortable using Microsoft Office and Windows. If you have experience with any specific software used in customer service, mention it during the interview. This will demonstrate your readiness to hit the ground running.