At a Glance
- Tasks: Support customers in debt recovery and maximise income through effective communication.
- Company: Join a dynamic team at Colbern Limited, focused on customer service excellence.
- Benefits: Flexible working hours, competitive pay, and opportunities for career growth.
- Other info: Work from home options available with a supportive team environment.
- Why this job: Make a real difference by helping customers resolve their debts while developing your skills.
- Qualifications: Experience in customer service and knowledge of debt recovery processes preferred.
The predicted salary is between 14.14 - 14.14 £ per hour.
Debt Recovery Officer Huntingdon Contract £14.14 per hour PAYE or £18.97 per hour limited paid via umbrella company inside IR35.
Our client is looking for an experienced Debt Recovery Officer Monday at New Shire Hall, Cambridge. 4 Days work at home, possible to work more than 1 day at the office Mon-Friday 9am-5pm, or flexible for earlier start. 6 month contract.
- To provide an effective, customer focused support service to users of the Income and Debt Recovery service, systems, and processes. A point of contact for colleagues and service users for queries.
- To provide an effective debt recovery service to maximise income for customers and achieve resolution and payment of outstanding debt in accordance with the Collections Strategy. Providing accurate information and support in response to customers' enquiries according to agreed procedures, practices, and regulatory and legislative requirements.
- To ensure an integrated approach to transactions through assisting with the implementation of new technologies, methodologies and processes that meet the needs of clients, customers, and client organisation.
Experience required:
- NVQ Level 2 or equivalent in Business & Administration or Finance or significant experience gained in a similar or related service working.
- Experience of transactional processing and knowledge/understanding of debt recovery processes.
- Experience of working independently scheduling and prioritising own work to meet service requirements.
- Proven customer service background with experience of conflict resolution, negotiation, and diplomacy skills.
- Experience of working in a customer focused role in a fast-paced environment.
- Excellent IT skills with good knowledge of office applications.
- Ability to work with internal and external stakeholders to support the delivery of the Income and Debt Recovery service in line with the annual service plan.
- Knowledge of Agresso ERP Systems.
- Awareness of Social Care charging and financial assessment processes.
- Broad knowledge of relevant Legislation, Data Protection, Customer Care Guidance and Good Practice relating to debt recovery.
- Ability to communicate effectively both verbally and in writing to achieve desired outcomes and be able to influence and negotiate when advising and supporting customers/users.
- Ability to manage own personal workload and for the prioritisation of that workload.
Colbern Limited along with our clients are an equal opportunities employer.
Finance Professional in Huntingdon employer: Colbern Limited
As a Finance Professional in Taunton, you will join a supportive and dynamic team dedicated to public service, where your contributions directly impact the community. Our company fosters a collaborative work culture that values employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful difference. With competitive pay and a commitment to work-life balance, we offer an excellent environment for those looking to thrive in the finance sector.
