Housing Professional

Our client is looking for an experienced Homeownership Officer to provide a high quality, customer focused and responsive Home Ownership service to Lewisham residents.

Summary of Responsibilities and Personal Duties:

• Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.
• Issue Section 20 Notices and keep robust records of each contract.
• Deal with leaseholder enquiries via email, telephone, and face to face.
• Issue bills using Word templates and Excel mail merge.
• Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings when required.
• Respond to correspondence and complaints and provide drafts for member’s enquiries.
• Identify and record details of vulnerable residents, signpost residents for support as required.
• Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
• Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases. Carry out home / estate visits / inspections in a lone working capacity as required.
• Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
• Keep up to date with all relevant legislation and good practice issues relating to the role.
• Engage in generic team duties such as manning the wider team inbox.
• Assist Collection and arrears team section.
• Assist RTB and service charge team section.

Generic Responsibilities:

• Maintain excellent customer service in all areas of work.
• Take responsibility for own learning and development.
• Comply with all Lewisham Council policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.
• The post holder will be expected to take a flexible approach to all duties and assist in covering for all aspects of work within the overall grading of the post.
• To meet Lewisham Councils key performance indicator targets.
• Some supervisory responsibilities for temporary assigned or shared employees, including on job training or allocation and checking work for quality and quantity.

Key Skills:

• Thorough knowledge of Leasehold Legislation.
• An understanding of the current challenges faced by a social housing provider, within the context of the role applied for.
• Ability to analyse and present management information to support effective decision-making.
• Ability to work productively in a high pressure environment.
• Ability to accept new ideas and change initiatives.
• Flexible to meet the needs of cyclical workloads within the wider team.
• Manages time effectively and delivers a positive can do attitude at all times.
• Values customers - Identifies and clarifies individual customer’s needs and expects the best outcome for the service user.
• Manage conflicting and demanding priorities, from both within the team and externally whilst focusing on delivering outcomes to the benefit of the services.
• Deliver and maintain excellent customer service in all areas of work, being customer focused.

PLEASE ONLY apply if you have the necessary skills, experience and expertise. The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.