At a Glance
- Tasks: Administer Council Tax billing and maximise collection while providing excellent customer service.
- Company: Join a dynamic team focused on community support and efficient service delivery.
- Benefits: Competitive hourly rate, flexible working arrangements, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in your community while developing valuable skills in finance and customer service.
- Qualifications: Experience in Council Tax billing and familiarity with MRI/Academy system required.
The predicted salary is between 54000 - 60000 £ per year.
Our client is looking for an experienced Council Tax and Revenues Officer. Experience in CT billing and the MRI/Academy system is essential.
Responsibilities include:
- Accurate and timely administration of Council Tax Billing in accordance with legislation to maximise collection of Council Tax.
- Dealing directly with customers and stakeholders over the phone and in writing to provide an excellent service to residents.
- Maintaining up-to-date knowledge of Council Tax legislation and case law to enable accurate billing and maximise collection.
- Working as a team member and contributing ideas to assist in improving the work and customer experience.
- Providing a high-quality and customer-focused service giving advice on Council Tax through face-to-face interviews, telephone, and electronic channels.
- Liaising with other internal teams and external agencies as required.
- Prioritising and managing own workloads to ensure objectives and targets are achieved and customer requirements are met.
- Complying with new and existing Council Tax legislation and working practices and being familiar with the Local Council Tax Reductions scheme.
- Determining applications and reviews for discounts, exemptions, and disregards.
Financial / Benefits Professional employer: Colbern Limited
As a Council Tax and Revenues Officer in Northampton, you will join a supportive team dedicated to delivering exceptional service to residents. Our company fosters a collaborative work culture that values employee input and encourages professional growth through ongoing training and development opportunities. With competitive pay and a commitment to work-life balance, we offer a rewarding environment where your contributions directly impact the community.
StudySmarter Expert Advice🤫
We think this is how you could land Financial / Benefits Professional
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and benefits sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Council Tax legislation and the MRI/Academy system. We want you to feel confident and ready to impress potential employers with your expertise!
✨Tip Number 3
Showcase your customer service skills! Be ready to share examples of how you've provided excellent service in past roles. This will help you stand out as a candidate who can handle the demands of the job.
✨Tip Number 4
Don't forget to apply through our website! We have loads of roles available, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace Financial / Benefits Professional
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Council Tax and Revenues Officer. Highlight your experience with CT billing and any familiarity with the MRI/Academy system. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills:Since this role involves dealing directly with customers, emphasise your customer service experience. Share examples of how you've provided excellent service in previous roles, as this will resonate with us.
Keep It Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the heart of your qualifications.
Apply Through Our Website:Don't forget to apply through our website! This helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Colbern Limited
✨Know Your Stuff
Make sure you brush up on Council Tax legislation and the MRI/Academy system before your interview. Being able to discuss specific laws or recent changes shows that you're not just familiar with the basics, but that you’re genuinely engaged and knowledgeable about the role.
✨Customer Service Focus
Since this role involves direct interaction with customers, prepare examples of how you've provided excellent service in the past. Think about challenging situations you've faced and how you resolved them, as this will demonstrate your ability to handle customer queries effectively.
✨Team Player Mindset
Be ready to talk about your experience working in a team. Share instances where you contributed ideas to improve processes or collaborated with others to achieve a common goal. This will highlight your ability to work well within a team environment, which is crucial for this position.
✨Time Management Skills
Prepare to discuss how you prioritise and manage your workload. Give examples of how you've successfully met deadlines or handled multiple tasks at once. This will show that you can keep on top of your responsibilities while ensuring high-quality service delivery.
