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- Tasks: Provide top-notch customer service and support the team with admin tasks.
- Company: Join a dynamic team in a welcoming office environment in Wisbech.
- Benefits: Enjoy a stable work schedule and a friendly workplace culture.
- Why this job: Make a difference by helping customers and resolving their queries.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Great opportunity for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Our client is seeking an experienced Customer Services Advisor fully office based in Wisbech – no hybrid working. The hours are Monday – Thursday 8.45am – 5pm and Friday 8.45am – 4.30pm.
Provide a professional, welcoming, and efficient front-line reception and multi-channel customer service to the public and visitors, while supporting the wider Customer Services team with administrative tasks.
Take ownership of enquiries and aim to resolve them at the first point of contact by using online resources, collaborating with colleagues, and working with CCC services and partner agencies.
Ensure every interaction is customer-focused, accurate, and delivered to a high standard.
Customer Services Advisor employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Services Advisor. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and even a foot in the door for that job!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills.
Be Professional and Welcoming: Since this role is all about providing a professional front-line service, your application should reflect that. Use a friendly yet professional tone, and ensure your language is clear and concise. We love a good first impression!
Tailor Your Application: Don’t just send out the same application everywhere! Take the time to tailor your application to this specific role. Mention how your skills align with the job description and why you’re excited about working with us at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to find more opportunities there too! Plus, it shows us you’re serious about joining our team.
How to prepare for a job interview at Colbern Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer enquiries. Highlight situations where you resolved issues at the first point of contact, as this aligns perfectly with what they're looking for in a Customer Services Advisor.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. Don’t hesitate to ask for clarification if you’re unsure about something!
✨Demonstrate Team Collaboration
Since the role involves working with colleagues and partner agencies, be ready to discuss how you’ve collaborated in previous roles. Share examples that illustrate your ability to work well in a team and support others in achieving common goals.
