Housing and Property Specialist in City of Westminster

Leasehold Advisor Westminster Contract £18.84 per hour Our client is looking for an experienced Leasehold Advisor Seeking skilled and experienced Leasehold Advisors to support our Housing Services, Collections, and Sales & Acquisition teams. This is a critical frontline role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care. Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements. This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk Customer & Stakeholder Engagement Handle complex queries from residents, leaseholders, tenants, staff, legal representatives, and external stakeholders via email, phone, and in-person. Respond to accounts-related enquiries from lessees and sales applicants professionally and efficiently. Ensure high standards of customer care at all times. Leasehold Services Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales. Liaise with solicitors and legal representatives to provide accurate assignment information and register notices. Support leaseholders with payment advice and dispute resolution. Service Charge & Financial Responsibilities Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements. Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails. Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards. Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations. Ensure accuracy of bills and create/maintain full audit trails. Support the collection of service charge and major works income, meeting income targets. The Leasehold Advisor will: Improve accuracy and timeliness in service charge production and leasehold-related processes. Strengthen financial controls relating to income collection and statutory billing. Reduce service backlogs and contribute to a more responsive and efficient housing service. Enhance customer satisfaction by delivering reliable, accurate and informed advice. The postholder will have regular contact with: Leaseholders and tenants Staff at all levels across Westminster City Council Solicitors and external service providers Internal Council departments and external agencies Essential Experience and Technical Skills Experience Prior experience working within the leasehold sector (essential). Experience preparing and managing service charges and major works bills. Understanding of Section 20 and Section 20B legislative requirements. Experience working with financial controls and audit trails. Technical Skills Strong spreadsheet skills (essential). Confident working with Office 365. Ability to analyse financial data and produce accurate calculations. Core Skills Excellent written and verbal communication skills. Ability to work onsite at various locations across the borough. Strong organisational skills and ability to manage complex caseloads. High attention to detail and accuracy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer