At a Glance
- Tasks: Coordinate casework for Cabinet Members and provide administrative support to the Mayor's office.
- Company: Join a dynamic council team making a real difference in the community.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Engage with key stakeholders and enjoy a vibrant work environment.
- Why this job: Be at the heart of local governance and help shape community decisions.
- Qualifications: Experience in administration and strong organisational skills required.
The predicted salary is between 20 - 26 £ per hour.
Contract: £20.55 per hour PAYE or £26.79 per hour limited paid via umbrella company inside IR35.
Our client is looking for an experienced Casework Support Officer, 40% of the time in the office.
- Provide a centralised casework coordination function for Cabinet Members, ensuring all enquiries are accurately recorded, allocated and progressed through the Council’s corporate systems.
- Provide flexible administrative support to the Mayor and Cabinet Office.
- Act as the central point of receipt for casework submitted by Cabinet Members.
- Review incoming casework to ensure it is clear, appropriately framed and contains sufficient information for action.
- Log, upload and maintain casework records within the Council’s corporate casework management system on behalf of Cabinet Members, ensuring accuracy and completeness.
- Allocate casework to the appropriate service area for investigation and response, using sound judgement.
- Monitor progress of casework, following up with services where responses are delayed or incomplete to support timely resolution.
- Maintain clear and auditable records of casework activity in line with information governance requirements.
- Handle all casework with appropriate sensitivity, discretion and confidentiality.
- Provide administrative support across the Mayor and Cabinet Office.
- Assist with managing shared inboxes, correspondence and basic record-keeping.
- Support the preparation and coordination of meeting papers, briefings or general office documentation.
- Maintain strong and effective networks with Mayor, Deputy Mayor and Cabinet Members and officers at all levels, within the Council.
- Carry out other duties as directed which may be required as part of the overall programme of work for the Mayor and Cabinet Office.
- Retain a flexible approach in order to respond to the variable requirements across the Chief Executive's division.
- Carry out the duties of the post with due regard to the Council's Equal Opportunities Policy and core values.
- Assist in carrying out the Council's environmental policy within the day-to-day activities of the post.
- Undertake other duties, commensurate with the grade, as may reasonably be required by the Head of Mayor's Office, including attending evening meetings and working outside normal office hours on a regular basis.
- All employees are required to participate in the Performance Review and Development Scheme (PRADS) and to undertake appropriate training and development identified to enhance their work.
This is one of many roles we are recruiting for. Please visit our website for more opportunities.
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer.
Customoer Services / Administrator in Catford employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive work culture that values flexibility and collaboration within the vibrant environment of Catford. Employees benefit from competitive pay rates, opportunities for professional development, and the chance to contribute meaningfully to local governance while working closely with key decision-makers. With a commitment to equal opportunities and a focus on employee growth, Colbern Limited fosters a rewarding workplace for those seeking impactful roles in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customoer Services / Administrator in Catford
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in customer services or administration. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your skills align with their mission. Practise common interview questions and think of examples from your past experiences that highlight your abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to check our website regularly for new opportunities. We’re always updating our listings, and you might just find the perfect role waiting for you!
We think you need these skills to ace Customoer Services / Administrator in Catford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Casework Support Officer role. Highlight relevant experience and skills that match the job description, like casework coordination and administrative support. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to handle casework and maintain confidentiality. We love a good story!
Be Clear and Concise:When filling out your application, keep it clear and to the point. Avoid jargon and make sure your information is easy to read. We appreciate straightforward communication, especially in a role that requires attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for all the opportunities we have. Plus, you’ll find more roles that might interest you!
How to prepare for a job interview at Colbern Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casework Support Officer. Familiarise yourself with the key tasks like casework coordination and administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role involves managing casework and maintaining records, be prepared to discuss your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past. Highlight any experience with case management systems or similar tools.
✨Demonstrate Discretion and Sensitivity
Handling casework requires a level of sensitivity and confidentiality. Be ready to share examples from your previous roles where you had to manage sensitive information. This will reassure the interviewers that you can handle the responsibilities with the necessary discretion.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
