At a Glance
- Tasks: Coordinate casework for Cabinet Members and provide administrative support to the Mayor's office.
- Company: Join a dynamic council team making a real difference in the community.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Engage with key stakeholders and enjoy a vibrant work environment.
- Why this job: Be at the heart of local governance and help shape community decisions.
- Qualifications: Experience in administration and strong organisational skills required.
Our client is looking for an experienced Casework Support Officer. 40% of the time in the office.
Responsibilities include:
- Providing a centralised casework coordination function for Cabinet Members, ensuring all enquiries are accurately recorded, allocated and progressed through the Council’s corporate systems.
- Acting as the central point of receipt for casework submitted by Cabinet Members.
- Reviewing incoming casework to ensure it is clear, appropriately framed and contains sufficient information for action.
- Logging, uploading and maintaining casework records within the Council’s corporate casework management system on behalf of Cabinet Members, ensuring accuracy and completeness.
- Allocating casework to the appropriate service area for investigation and response, using sound judgement.
- Monitoring progress of casework, following up with services where responses are delayed or incomplete to support timely resolution.
- Maintaining clear and auditable records of casework activity in line with information governance requirements.
- Handling all casework with appropriate sensitivity, discretion and confidentiality.
- Providing administrative support across the Mayor and Cabinet Office.
- Assisting with managing shared inboxes, correspondence and basic record-keeping.
- Supporting the preparation and coordination of meeting papers, briefings or general office documentation.
- Maintaining strong and effective networks with the Mayor, Deputy Mayor and Cabinet Members and officers at all levels within the Council.
- Carrying out other duties as directed which may be required as part of the overall programme of work for the Mayor and Cabinet Office.
- Retaining a flexible approach in order to respond to the variable requirements across the Chief Executive's division.
- Carrying out the duties of the post with due regard to the Council's Equal Opportunities Policy and core values.
- Assisting in carrying out the Council's environmental policy within the day-to-day activities of the post.
- Undertaking other duties, commensurate with the grade, as may reasonably be required by the Head of Mayor's Office, including attending evening meetings and working outside normal office hours on a regular basis.
All employees are required to participate in the Performance Review and Development Scheme (PRADS) and to undertake appropriate training and development identified to enhance their work.
Customer Services / Administrator in Catford employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive work culture that values flexibility and collaboration within the vibrant environment of Catford. Employees benefit from competitive pay rates, opportunities for professional development, and the chance to engage meaningfully with local governance, making it a rewarding place to grow your career while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services / Administrator in Catford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in customer services or administration. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can talk about how your skills align with their needs, especially in casework coordination and administrative support. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience in handling casework and maintaining records with confidence.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities waiting for you. Plus, it shows you're serious about landing that role and helps us keep track of your application.
We think you need these skills to ace Customer Services / Administrator in Catford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Casework Support Officer. Highlight relevant experience and skills that match the job description, like casework coordination and administrative support.
Showcase Your Skills:Don’t forget to showcase your skills in handling sensitive information and maintaining confidentiality. These are key aspects of the role, so give us examples of how you've done this in the past.
Be Clear and Concise:When writing your application, be clear and concise. Use straightforward language and avoid jargon. We want to see that you can communicate effectively, just like you would in the role!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and keep track of all candidates. Plus, you can check out other opportunities while you're there!
How to prepare for a job interview at Colbern Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Casework Support Officer. Familiarise yourself with the key tasks like casework coordination and administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully managed casework or provided administrative support. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your skills effectively and show how you can add value to the team.
✨Show Your Communication Skills
As a Casework Support Officer, you'll need to communicate clearly and effectively with various stakeholders. During the interview, practice articulating your thoughts concisely and confidently. Don't hesitate to ask clarifying questions if needed; it shows you're engaged and keen to understand.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach to meet the varying demands of the Mayor's Office. Be prepared to discuss how you've adapted to changing priorities in previous roles. Highlight your ability to manage multiple tasks and maintain a positive attitude, even under pressure.
