At a Glance
- Tasks: Support residents with housing grants and financial assessments while managing multiple cases.
- Company: Join a dedicated team at Colbern Limited, committed to equal opportunities.
- Benefits: Competitive hourly rate, supportive work environment, and professional growth.
- Other info: Dynamic role with opportunities to learn about property maintenance and local authority processes.
- Why this job: Make a real difference in people's lives by helping them navigate housing assistance.
- Qualifications: Experience in housing grants, case management, and excellent communication skills.
The predicted salary is between 17.96 - 17.96 £ per hour.
- Technical Support Officer - Housing
- Chicksands
- Contract
- £17.96 per hour
- 5 days mon-fri, 7.4 hours a day
- Our client is looking for an experienced Technical Support Officer - Housing
Essential Skills
- Housing Grants and Financial Assessment
- Understanding of Disabled Facilities Grants (DFG), discretionary grants and other housing assistance grants.
- Ability to interpret and apply the Housing Assistance Policy.
- Experience of means testing and assessing financial eligibility.
- Understanding of grant approval processes and funding limits.
- Knowledge of payment procedures and financial records management.
- Case Management and Administration
- Experience maintaining accurate electronic case records.
- Ability to manage multiple cases simultaneously and meet deadlines.
• Strong attention to detail when processing
- Application forms
- Approval documentation
- Invoices and payment requests
- Supporting evidence
- Competent use of case management systems, databases and Microsoft Office applications.
- Customer Service and Communication
- Excellent verbal communication skills.
- Ability to explain technical and grant-related information clearly to residents.
- Professional telephone manner.
• Strong written communication skills for
- Letters
- Emails
- Case updates
- Decision notifications
- Ability to communicate sensitively with vulnerable residents.
- Technical and Property Knowledge
- Basic understanding of domestic property construction and repairs.
- Awareness of asbestos procedures and asbestos-related works orders.
- Understanding of adaptations and improvement works within residential properties.
- Ability to liaise with contractors, surveyors and occupational therapists.
- Organisational Skills
- Good workload management.
- Ability to prioritise competing demands.
- Accurate record keeping and document management.
- Ability to follow procedures and maintain audit trails for grant funding.
Desirable Skills
- Experience working within a local authority housing service.
- Knowledge of Disabled Facilities Grant legislation.
- Experience of housing adaptation works.
- Knowledge of procurement and contractor payment processes.
- Understanding of safeguarding and data protection requirements.
- Familiarity with Northgate, Civica, Academy or other local authority housing systems.
- Likely Experience Profile
- Disabled Facilities Grants administration.
- Housing adaptations services.
- Private sector housing.
- Housing assistance grants.
- Local authority technical or housing support roles.
- Property maintenance administration.
- Colbern Limited along with our clients are an equal opportunities employer
- #J-18808-Ljbffr
Housing Professional in Campton employer: Colbern Limited
As a Finance Professional in Taunton, you will join a supportive and dynamic team dedicated to public service, where your contributions directly impact the community. Our company fosters a collaborative work culture that values employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful difference. With competitive pay and a commitment to work-life balance, we offer an excellent environment for those looking to thrive in the finance sector.
We think you need these skills to ace Housing Professional in Campton
Housing Grants and Financial Assessment
Understanding of Disabled Facilities Grants (DFG)
Ability to interpret and apply Housing Assistance Policy
Experience of means testing and assessing financial eligibility
Knowledge of grant approval processes and funding limits
Case Management and Administration
Competent use of case management systems
