At a Glance
- Tasks: Assist in managing homeowner accounts and resolving customer queries.
- Company: Join Colbern Limited, a dynamic recruitment agency with diverse job opportunities.
- Benefits: Enjoy flexible working arrangements and the option to work from home after training.
- Other info: Office located near London Bridge, with easy transport links.
- Why this job: Gain valuable experience in customer service while contributing to community housing solutions.
- Qualifications: Strong communication skills and proficiency in IT tools are essential.
Electoral Assistant
Barnet
Contract
£14.80 per hour
Our client is looking for an experienced Electoral Assistant
Hours will be 10am to 5pm with 1 hour lunch break (not paid)
This is one of many roles we are currently recruiting for
- Context and Purpose of the job:
- To contribute to the delivery of high-quality services for electoral registration, elections and democratic engagement across the London Borough of Barnet.
- To deliver key administrative and clerical duties that ensures the effective delivery of timely and legally compliant electoral registration processes.
- To undertake various duties in connection with the delivery of the annual canvass.
- Key accountabilities specific for the post
- To assist the Electoral Services Manager and Head of Electoral Services in the running of Electoral Services.
- Assist, as necessary, with the preparation and upkeep of the register of electors and the electoral property database, using other council databases where required.
- Make phone calls to selected residents and electors across the borough, to obtain information and update the electoral register where required.
- To make visits to households, community groups and care homes within the borough to obtain information of residents where required.
- To respond to enquiries received from residents of Barnet in order to provide and receive relevant information and to offer advice relating to electoral registration.
- Process sensitive and secure data, such as National Insurance Numbers and personal identity documents in accordance with requirements of the Data Protection Act and relevant electoral legislation.
- To undertake general administrative duties including typing, data entry, general correspondence, scanning documents, dealing with incoming and outgoing post, contributing to briefing notes and taking minutes of team meetings.
- Assist, as necessary, with all aspects of the annual household canvass, including monthly updates, processing online applications and forms, sending notification letters and dealing with arrangements for property canvassers.
- Stay updated on new and existing electoral legislation and ensure that any changes in processes are enacted in a timely and compliant manner.
- Deal with the day-to-day preparation, updating and distribution of the register of electors and other electoral data. To assist in ensuring the completeness and accuracy of the register throughout the year.
- To assist with, and contribute to, any electoral registration or democratic engagement campaigns throughout the borough.
- To carry out all duties and responsibilities within the framework of the council s equal opportunities and employment policies and in full compliance with the council s Health and Safety procedures.
- As directed by the line manager or other hierarchy, to complete other non-recurring duties that are appropriate to the post and its responsibilities.
- Staff responsibilities
- Report directly to the Electoral Services Manager.
- Direct contact with the public, Councillors, council officers, canvassers, election and temporary staff and possibly also with, other local authorities or central government departments
- Promotion of Corporate Values
- To ensure that customer care is maintained to the agreed standards according to the council s values. To ensure that a high level of confidentiality is maintained in all aspects of work.
- Flexibility
- In order to deliver the service effectively, a high degree of flexibility is necessary, and the post-holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post, at the appropriate grade.
- During critical periods for the Service, the post-holder will be required to work some long shifts and unsociable hours (e.g. ahead of statutory deadlines for elections or during the annual household canvass period).
Colbern Limited along with our clients are an equal opportunities employer
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Business Support Officer in London employer: Colbern Limited
Colbern Limited is an exceptional employer, offering a supportive work environment where employees can make a meaningful impact in the community through their roles in the Care & Wellbeing Hub. With a strong focus on employee growth and development, staff are encouraged to enhance their skills while providing vital services that improve the lives of residents in Lincolnshire. The company fosters a culture of empathy and resilience, ensuring that team members feel valued and equipped to handle the challenges of their important work.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in London
✨Tip Number 1
Familiarise yourself with the Homeownership Accounts Team's responsibilities. Understanding how they manage leaseholder and freehold accounts will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves dealing with queries from homeowners, being able to showcase your ability to handle customer interactions effectively will set you apart.
✨Tip Number 3
Get comfortable with IT tools and packages relevant to administration. Being proficient in these tools will not only help you in the role but also show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the organisation. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Business Support Officer in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Business Support Officer position. Tailor your application to highlight relevant experience in administration and customer service.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Focus on your proficiency with IT tools, customer service abilities, and any previous roles that involved managing correspondence or accounts.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific examples from your past work that demonstrate your ability to handle queries and manage accounts effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Administration Officer.
How to prepare for a job interview at Colbern Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Business Support Officer, especially in managing leaseholder accounts and handling customer queries. Familiarise yourself with the specific tasks mentioned in the job description, such as setting up payment plans and dealing with service charge accounts.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully resolved customer issues or improved client satisfaction. Be ready to discuss how you would handle difficult situations with homeowners.
✨Demonstrate IT Proficiency
As the role requires proficiency in various IT tools, be prepared to discuss your experience with relevant software and systems. If possible, mention specific tools you've used in previous roles that could be beneficial for managing accounts and correspondence.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, the types of challenges the Homeownership Accounts Team faces, or how success is measured in this role. It shows your genuine interest in the position and the company.
