At a Glance
- Tasks: Manage and process information requests while ensuring compliance with statutory guidelines.
- Company: Join a flexible and supportive team within the Information Governance sector.
- Benefits: Competitive pay at £13.90 per hour with opportunities for career growth.
- Other info: Dynamic role with potential for diverse tasks and professional development.
- Why this job: Make a difference by handling sensitive information and supporting public interest.
- Qualifications: Experience in data protection, confidentiality, and strong IT skills required.
The predicted salary is between 13.9 - 13.9 £ per hour.
Our client is looking for an experienced Information Request Officer. The Information Request Team is part of the Information Governance Team which has a flexible structure to meet the needs of the organisation. The post holder is expected to work across a range of duties as part of the Information Request Team, as required by the Team Leader or Service Manager, and other members of the team.
- Using iCasework (software), the Information Request Officer manages, responds and processes requests within statutory guidelines and within set timescales.
- Assesses the request against guidance to make sure the request is clear, liaising with customers to clarify information if required and ensures a good quality response.
- Evidences and appropriately articulates the public interest and prejudice test when required by legislation to support the use of qualified exemptions.
- Ensures charges are levied to the Information Requester, if appropriate.
- Identifies any probable vexatious or repeated requests and reports this to the Team Leader.
- Works with the service department to ensure that they locate all paper and electronic records held that relates to particular requests.
- Develops and maintains the disclosure log on the website.
Essential:
- Experience of following processes and assessing material for appropriate disclosure.
- Working with confidential cases and documents, respecting the need for confidentiality at all times.
- Dealing professionally with customers and building good working relationships with officers and managers.
- Analysing, organising and presenting information to a high standard.
- Knowledge of data protection.
- Ability to interpret and apply legislation where necessary.
- Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information.
- Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF.
- Excellent attention to detail and ability to work with a high level of accuracy.
- Ability to organise own work, and multiple tasks at once.
- Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016).
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
Business Support / Admin Officer employer: Colbern Limited
As a Finance Professional in Taunton, you will join a supportive and dynamic team dedicated to public service, where your contributions directly impact the community. Our company fosters a collaborative work culture that values employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful difference. With competitive pay and a commitment to work-life balance, we offer an excellent environment for those looking to thrive in the finance sector.
