At a Glance
- Tasks: Support families and young people while managing reception and administrative duties.
- Company: Join a community-focused organisation dedicated to children's wellbeing.
- Benefits: Competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with various locations and a welcoming team environment.
- Why this job: Make a real difference in the lives of children and families in your community.
- Qualifications: Experience in administration and a passion for supporting others.
The predicted salary is between 13.05 - 13.05 £ per hour.
Our client is looking for an experienced Support and Information Officer.
The post is designed to support the delivery of services delivered from Suffolk Family Hubs which aim to promote the social, emotional, physical, and intellectual wellbeing of children.
You will greet families and young people and provide signposting to other services, manage reception and undertake a range of building tasks to support the Premises Responsible Person (PRP).
Undertake a range of administrative duties. Be responsible for ensuring the buildings offer a warm, welcoming, and safe environment and support colleagues with the planning and delivery of group activities.
Building tasks include daily and weekly health and safety tasks, key holding, housekeeping and infection control, working with contractors and supporting building audits, inspections and surveys.
Administrative duties include room management and recording activity. To be a Fire warden and First Aider on-site in Family Hubs. To work flexibly across area as required to meet service need.
The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.
Business Support Administrator in Bury St Edmunds employer: Colbern Limited
Colbern Limited is an excellent employer, offering a supportive work culture that values teamwork and employee development. Located in Barnet, the company provides competitive salaries and opportunities for growth within the public sector, ensuring that employees can make a meaningful impact in their community while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Bury St Edmunds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Colbern Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Colbern Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support Administrator in Bury St Edmunds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Colbern Limited.
How to prepare for a job interview at Colbern Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Colbern Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Colbern Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
