At a Glance
- Tasks: Deliver excellent customer service and resolve complaints efficiently.
- Company: Join a dynamic team in a supportive corporate environment.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with potential for career advancement.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24.62 - 24.62 £ per hour.
Our client is looking for an experienced Corporate Complaints Officer.
Contract: £24.62 per hour PAYE or £32.15 per hour limited paid via umbrella company inside IR35
2 days in the office.
- Detailed and up to date knowledge and understanding of relevant central and local Government policy and processes.
- Previous experience of working in a customer service environment with 2 years' experience managing and developing multiple staff.
- Experience of handling confidential information sensitively.
- Excellent written / verbal communication skills including attention to detail and accuracy with good spelling and neat, legible handwriting.
- Fully proficient working knowledge of Windows & Microsoft packages (including Word, Excel, E-mail and Internet).
- Extensive experience in delivering high quality work in a pressurised environment.
Corporate Complaints Officers will be responsible for ensuring timely good quality responses are delivered and that advice and guidance is given to colleagues in delivering that function.
Job Purpose: Deliver an excellent customer-orientated dispute resolution service which provides the customer with a suitable solution and a satisfying experience, by contributing and supporting the delivery of an efficient complaints and information service, whilst supporting internal colleagues in delivering this.
Business Support Executive in Brixton employer: Colbern Limited
As a Business Support Executive with our client in Lambeth, you will join a dynamic team dedicated to delivering exceptional customer service and effective dispute resolution. The company fosters a supportive work culture that values employee growth, offering opportunities for professional development while ensuring a healthy work-life balance with flexible working arrangements. With competitive pay and a commitment to excellence, this role provides a meaningful opportunity to make a positive impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Executive in Brixton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Colbern Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Colbern Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support Executive in Brixton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Colbern Limited.
How to prepare for a job interview at Colbern Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Colbern Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Colbern Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
