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- Tasks: Deliver a professional Local Land Charges service and support various administrative tasks.
- Company: Join a dynamic team at Colbern Limited, focused on customer service excellence.
- Benefits: Competitive hourly rate, flexible working post-training, and supportive team environment.
- Why this job: Make a real impact in local land charges while developing your skills in a busy office.
- Qualifications: Experience in customer-facing roles, strong IT skills, and excellent communication abilities.
- Other info: Opportunities for career growth and a chance to enhance customer experience.
The predicted salary is between 27000 - 28000 £ per year.
Our client is looking for an experienced Local Land Charges Officer for a contract role in Northampton, offering £13.47 per hour. The position requires 20 hours of work over 5 days, Monday to Friday, with mornings typically being 4 hours a day, although different hours can be agreed with the hiring manager. Initially, the role will be based in the Thrapston office for training, with flexibility for hybrid working post-training.
As a Local Land Charges Officer, you will play a vital role in delivering a professional, customer-focused Local Land Charges (LLC) service and provide support with a range of administrative tasks. Your typical duties will include:
- Receiving, validating, and processing official and personal Local Land Charge searches accurately and within required timeframes.
- Responding to customer inquiries.
- Calculating search fees and ensuring correct charges are applied.
- Supporting the transfer of the register to HM Land Registry and ensuring compliance with statutory requirements.
- Maintaining databases and filing systems and managing queries received via the shared email mailbox, ensuring timely resolution.
- Supporting the Local Land Charges Programme, including data discovery, data cleansing, and digitisation activities.
- Playing a key role in service improvement, innovation, and identifying opportunities to enhance the customer experience.
The perfect candidate will:
- Have experience working in a busy office environment and delivering customer-facing services.
- Be organised, accurate, and able to work to tight deadlines.
- Be confident using IT systems and able to quickly learn new software.
- Have excellent written and verbal communication skills.
- Enjoy working as part of a supportive team.
- Be able to build positive working relationships with customers, stakeholders, and partners.
- Be flexible, proactive, and committed to delivering high-quality work.
Desirable: Knowledge of local land charges, planning, or conveyancing processes.
We are looking for a mid-April 2026 start, with interviews being held online at the start of April. The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or may contact you about other job opportunities. Colbern Limited, along with our clients, are an equal opportunities employer.
Administrator / BSO employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / BSO
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your experience clearly, especially when discussing your customer service skills.
✨Tip Number 3
Dress appropriately for the interview, even if it's online. A professional appearance can set the right tone and make a great first impression, showing that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows appreciation and keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrator / BSO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Local Land Charges Officer role. Highlight your experience in customer-facing services and any relevant administrative tasks you've handled. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent written and verbal communication skills are key for this role, don’t shy away from showcasing them in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Be Organised and Accurate: Demonstrate your organisational skills in your application. Mention any experience you have with managing databases or filing systems, as accuracy is crucial for processing Local Land Charge searches. We love a detail-oriented candidate!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates. Plus, you can check out other opportunities while you're there!
How to prepare for a job interview at Colbern Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Local Land Charges Officer. Familiarise yourself with the key tasks mentioned in the job description, like processing searches and responding to customer inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is customer-focused, be prepared to discuss your previous experiences in delivering excellent customer service. Think of specific examples where you've resolved issues or improved customer satisfaction. This will highlight your ability to build positive relationships, which is crucial for this role.
✨Demonstrate Your Organisational Skills
As an Administrator, being organised is key. Prepare to talk about how you manage your time and prioritise tasks, especially when working to tight deadlines. You might even want to share a story about a time you successfully juggled multiple responsibilities—this will show that you can handle the demands of the job.
✨Be Ready to Discuss IT Proficiency
Since the role requires confidence in using IT systems, brush up on any relevant software you’ve used in the past. Be ready to explain how quickly you can learn new tools and provide examples of how you've used technology to improve processes or efficiency in your previous roles.