At a Glance
- Tasks: Lead tenant engagement and ensure their voices shape housing services.
- Company: Dynamic organisation focused on inclusive housing solutions.
- Benefits: Competitive daily rate and opportunities for professional growth.
- Other info: Join a supportive team dedicated to improving housing services.
- Why this job: Make a real difference in your community by amplifying tenant voices.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Engagement and Inclusion Officer Addlestone Contract £139.47 per day Our client is looking for an experienced Engagement and Inclusion Officer To take the lead in ensuring that tenants’ views are taken into account in decisions about the way Housing services are delivered.
You will do this by enhancing existing methods, and by developing new and effective ways of engaging with tenants and leaseholders.
To provide accessible support so that all tenants have opportunities appropriate to their diverse needs to express their views and to influence and scrutinise our strategies, policies and services.
To assist in communicating to tenants how their views have been considered.
To assist evidencing compliance with regulatory standards.
This is one of several roles we are currently recruiting for please visit our website for more opportunities.
- To be responsible for giving tenants a wide range of meaningful opportunities to influence and scrutinise Housing strategies, policies and services.
- To assist in communicating to tenants how their views have been considered.
- To work with tenants to consider ways to improve tenant engagement.
- To promote digital inclusion and innovation, while ensuring that traditional methods of engagement are retained as appropriate.
- To help make the delivery of housing services fairer and more equitable by ensuring all tenants have opportunities, appropriate to their diverse needs, to express their views and to influence and scrutinise our strategies, policies and services.
- To help ensure that regulatory requirements regarding tenant engagement are met.
- In collaboration with colleagues, to ensure residents are communicated with and consulted effectively.
- To carry out resident engagement activities, consultation, liaison and surveys and to provide updates on feedback given in order to improve Housing services.
- To assist in developing and maintaining high-quality content for the website, online services and social media; and in the production of newsletters and annual reports.
- To evaluate the effectiveness of engagement and communication methods and use the findings to inform continuous improvements.
- Ensure effective capture of feedback from tenants, service users and stakeholders, including complaints, to drive continuous improvements to Housing services.
- To occasionally assist with the preparation of statistical and regulatory returns, Freedom of Information, Subject Access and similar requests; and other tasks which facilitate service improvements for customers.
- To support the response of the Council in the event of a borough emergency.
- To be familiar with and comply with corporate and local Safeguarding policies and procedures.
Essential Working Experience Working collaboratively with a team in a busy environment Production of high quality written information using plain English A minimum of one year working with customers in a Housing or public service organisation Essential Skills/Attributes Ability to work in partnership with residents, stakeholders & colleagues Confident ability to use Microsoft Office packages such as Co Pilot, Power Point, Teams, Word, Excel and Forms Surveys, feedback and customer insight Accuracy and attention to detail Good understanding of best practice in producing newsletters and other effective customer engagement methods Good understanding of the use of digital engagement methods and of good practice in increasing digital inclusion PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV.
Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer
Planning Professional in Addlestone employer: Colbern Limited
Colbern Limited is an excellent employer, offering a dynamic work environment in Addlestone where your contributions directly impact tenant engagement and housing services. With a strong commitment to inclusivity and employee development, we provide opportunities for professional growth while fostering a collaborative culture that values diverse perspectives. Join us to make a meaningful difference in the community and enjoy the benefits of working with a supportive team dedicated to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Professional in Addlestone
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Planning Professional in Addlestone
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Colbern Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Colbern Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Colbern Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
