Office Administrator in Rugby

Make your mark with Colas Rail UK. At Colas Rail, differences matter. Join a team where being your authentic self is respected, encouraged, and vital to our success. You will be welcomed into an inclusive team where there’s a role for every talent and a close‑knit, familial culture. You will also have the opportunity to help us transform transportation, set new standards, and dare to be different.

About Us: Step into the world of Colas Rail, where a century of expertise merges with a daring spirit to shape the future of rail infrastructure. We deliver transport solutions for sustainable mobility and are a leading rail infrastructure business with on‑track plant and freight capabilities. As a subsidiary of the Colas Group, we are part of over a hundred years’ experience in delivering major innovations across our sector. Thousands of trains run on tracks built, designed, or maintained by Colas Rail every day.

Leading by our Values: Respect, Commitment, Pioneering, and Sharing are at the heart of everything we do. These values feed into our main strategies and accompany us daily in realising our ambitions.

• We Respect our employees, celebrate diversity and foster a culture of safety, care and respect for everyone we interact with.
• We Commit by showing up wholeheartedly, investing in customers, teams and colleagues, and leading with safety, integrity, passion, purpose, ethics and transparency.
• We Share knowledge that can be shared, enabling growth and strengthening our collective.
• We Pioneer to push boundaries, imagine what does not yet exist, and dare to do what others do not.

Purpose of the Role: We are seeking a friendly, organised, and professional Receptionist / Office Administrator to be the first point of contact for our visitors, clients, and staff. This role is key to creating a welcoming environment and monitoring visitor access for security purposes while ensuring smooth front‑of‑house operations.

Person Specification:

• Experience in a reception or client‑based customer role
• Excellent written and verbal communication skills and strong interpersonal skills
• Proficient in MS Office
• Ability to multitask, prioritise and work under pressure
• Attention to detail

Key Responsibilities:

• Greet and welcome visitors in a warm and professional manner and ensure they receive security passes and, where required, local induction to the building.
• Monitor visitor access, report security incidents and maintain knowledge of emergency procedures.
• Manage incoming and outgoing mail, deliveries and courier services.
• Handle, answer, screen and direct telephone calls efficiently.
• Keep the reception tidy, professional and presentable.
• Maintain housekeeping of meeting rooms and ensure catering is ordered where required.
• Order office supplies as requested by Rail Services staff.
• Produce identification cards for staff employed by Colas Rail Services.
• Serve as point of contact for contractors and liaise with the Head of Property for building maintenance.
• Adapt to operational changes and meet the organisation’s evolving requirements.
• Perform any other reasonable duties as required.

What We Offer:

• Competitive salary
• 26 days annual leave
• Industry‑leading life assurance
• Health care cash plan
• Well‑being employee assistant programme
• Pension scheme
• Eye‑care vouchers
• Long‑service award
• Season ticket loan

Inclusion and Equality: We are committed to fostering an inclusive and diverse workplace. We believe that diversity drives innovation and creativity, and we actively seek to create an environment where everyone feels welcome, heard, valued and respected. Everyone is welcome at Colas Rail regardless of background, disability, age, race, religion or gender. We promote equity and eliminate discrimination, offering flexible and inclusive adjustments to the interview process. As part of a positive action drive, applications from women, ethnically diverse individuals and people with disabilities are especially encouraged. We are proudly part of the Disability Confidence Scheme and operate a Guaranteed Interview Scheme for candidates who meet the minimum requirements. On joining Colas Rail you’ll have access to employee network groups including Railbow (LGBTQ+ community), BeyonDisability, and Cross Culture. Work‑life balance is important to us; flexible working options are available where feasible and dependent on the role. Please discuss this during the interview process. Join us in making a positive impact! Apply and be part of a team that values diversity and embraces unique perspectives.