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- Tasks: Support customers with technical guidance and help them achieve their goals using our education software.
- Company: Join Access Group, a leading provider of business management software for small and mid-sized organisations.
- Benefits: Enjoy flexible hybrid working, 25 days holiday, a matched pension scheme, and a charity day.
- Why this job: Be part of a vibrant team that values diversity and personal growth while making a real impact.
- Qualifications: Strong technical skills and experience with Access Education products; customer-focused mindset required.
- Other info: Work in a supportive environment that encourages learning and career progression.
The predicted salary is between 36000 - 60000 £ per year.
This role will require candidates to be based 3 days a week in the office. We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you: You are a customer focused individual with strong knowledge of your chosen industry and our Access products and have advanced technical skills to help solve complex issues and advise on how to configure our systems to drive customers to achieve their outcomes. You are used to working with our largest and more strategic customers and are comfortable with highly configured and integrated solutions. You strive to be the product expert including understanding the industry, product roadmap, market competition etc. and have a strong motivation to continue to learn and grow.
Day-to-day, you will:
- Partner with our Premier CSM team and use your deep technical expertise to understand customers unique goals and provide tailored guidance to map out a clear path to assist customers in achieving their business objectives.
- Be deployed as a product expert on accounts to provide technical guidance and clearly mapping out a way forward to assist a customer in achieving their success outcomes.
- Advise on an overall clear action plan.
- Build retention plays where necessary.
- Define technical product amendments.
- Drive key feature adoption.
- Suggest additional solutions and/or services including configuration and training.
- Solve complex and advanced technical problems, advise on additional configuration and services where required and appropriate.
- Be the voice of the customer internally and represent feedback to our product & engineering teams to help steer the roadmap.
- Own the product expert role, understand roadmap items and new feature releases, including the roll-out of Evo.
- Help train internal teams on the product where required.
- Produce customer facing content for digital and adoption programmes.
Your skills and experiences might also include:
- Extensive knowledge of our Access products including how technology works in the real world and its practical applications - The Successful candidate must have knowledge/experience using Access Education People, Access Education Finance and Access Education Budgets.
- Good understanding of the industry, market trends, competitive landscape, typical business processes that customer implement and how it relates to Access products and services enabling you to provide strategic, industry specific advice.
- Technically able to solve complex and advanced problems.
- Experience working with large and strategic customers and senior stakeholders.
- Excels at cross group collaboration, including with the Premier CSM, Product & Engineering, Support and Professional Services.
What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.
Technical Success Manager - Education Software employer: COINS-mobile
Contact Detail:
COINS-mobile Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Manager - Education Software
✨Tip Number 1
Familiarise yourself with Access products, especially Access Education People, Finance, and Budgets. Understanding these tools inside out will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Research the latest trends in the education software industry. Being knowledgeable about market competition and emerging technologies will help you engage in meaningful conversations with potential colleagues and show that you're proactive.
✨Tip Number 3
Network with current employees or professionals in similar roles. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've solved complex technical problems in the past. Highlighting your experience with large customers and strategic stakeholders will showcase your ability to thrive in this role.
We think you need these skills to ace Technical Success Manager - Education Software
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Success Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with education software and any technical skills that relate to the Access products mentioned in the job description. Use specific examples to demonstrate your problem-solving abilities and customer-focused approach.
Showcase Your Passion: Express your enthusiasm for the role and the company culture in your application. Mention how you resonate with their values of 'Love Work. Love Life. Be You.' and how you can contribute to their mission of helping customers achieve their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at COINS-mobile
✨Showcase Your Technical Expertise
As a Technical Success Manager, it's crucial to demonstrate your advanced technical skills. Be prepared to discuss specific examples of how you've solved complex issues in the past and how you can apply that knowledge to Access products.
✨Understand the Company and Its Products
Familiarise yourself with Access Education People, Finance, and Budgets. Knowing the ins and outs of these products will help you articulate how you can assist customers in achieving their goals during the interview.
✨Prepare for Customer-Focused Scenarios
Expect questions about your experience with large and strategic customers. Prepare scenarios where you've successfully collaborated with stakeholders to drive product adoption or resolve issues, showcasing your customer-centric approach.
✨Emphasise Continuous Learning
The role requires a strong motivation to learn and grow. Be ready to discuss how you stay updated on industry trends and product roadmaps, and express your enthusiasm for ongoing professional development.