At a Glance
- Tasks: Support clients through onboarding and optimise systems for their needs.
- Company: Join The Access Group, a leading provider of business management software.
- Benefits: Enjoy hybrid working, 25 days holiday, and a charity day to support your cause.
- Other info: We welcome applicants from all backgrounds, even if your experience doesn't match perfectly.
- Why this job: Be part of a vibrant team that values diversity and personal growth.
- Qualifications: Experience in hospitality and familiarity with Table Management Systems is preferred.
The predicted salary is between 28800 - 43200 £ per year.
Position: Customer Support and Success Consultant
Type: FTC to March 2026
Location: Glasgow - Hybrid
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what’s important to them.
What does Access offer you?
We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you:
As part of our Hospitality Division, the Customer Support and Success Consultant will look after a portfolio of clients throughout their full lifecycle ensuring successful onboarding as well as optimising systems to meet their business needs.
Day-to-day, you will:
- Tailor system setup to reflect the complexities of individual venues
- Arrange and conduct successful training sessions
- Import data (bookings and databases) and help venues start taking online reservations
- Set up customer add ons and integrations
- Update and maintain CRM and other relevant tracking methods
- Develop and nurture relationships with our customers throughout their full journey from onboarding to renewal
Your skills and experiences might also include:
- Experience in using a Table Management System (ResDiary, Collins or similar) and CRM tools
- Customer facing experience in hospitality environment at management/senior operations level
- Great organisational skills, prioritization and timekeeping
- Strong communication skills, confident in front of customers and able to empathise with frustrations of system users
About The Access Group:
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.
Customer Support and Success Consultant in Glasgow employer: Coins Global
At Access, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Glasgow that champions personal growth and inclusivity. With a hybrid working model, competitive benefits including 25 days holiday and a matched pension scheme, and a commitment to employee development, we empower our team members to thrive both professionally and personally. Join us to make a meaningful impact while enjoying the freedom to be yourself.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Success Consultant in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coins Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coins Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support and Success Consultant in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coins Global:Your cover letter is your chance to shine! Tell us why you want to work at Coins Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coins Global!
How to prepare for a job interview at Coins Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
