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- Tasks: Provide technical support for Oracle projects, troubleshoot issues, and train users.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of a dynamic team solving real-world tech challenges.
- Qualifications: Bachelor's degree and 2+ years in technical support; Java and Linux skills required.
- Other info: Exciting environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Support Engineer (Oracle) role at CoinMarketCap.
Responsibilities:
- Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.
- Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.
- Create operational documentation and knowledge base articles, optimise support processes, and improve customer satisfaction.
- Monitor system performance and assist with version upgrades and data migrations.
Qualifications:
- Bachelor's degree or above, with 2+ years of technical support or operations experience.
- Familiar with Java applications and databases.
- Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus).
- Knowledge of basic operations.
- Experience with cloud services (AWS/Azure) support is a plus.
- Responsible, with strong customer service orientation and ability to work under pressure.
Location: London, England, United Kingdom
Technical Support Engineer(Oracle) employer: CoinMarketCap
Contact Detail:
CoinMarketCap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer(Oracle)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Oracle or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your Java applications and Linux commands. We recommend doing some mock interviews to get comfortable with the types of questions you might face.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about joining our team and helps us keep track of your application better.
We think you need these skills to ace Technical Support Engineer(Oracle)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical support and any relevant skills, like Java applications or Linux commands. We want to see how your background fits the Technical Support Engineer role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Oracle project and how your skills can help us improve customer satisfaction. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at CoinMarketCap
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Java applications, Linux commands, and cloud services like AWS or Azure. Being able to discuss these topics confidently will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to coordinate with a development team or create documentation. This will demonstrate your ability to handle complex situations and improve customer satisfaction.
✨Practice Your Customer Service Approach
Since this role requires a strong customer service orientation, be ready to discuss how you handle pressure and difficult situations. Role-play common scenarios you might face as a Technical Support Engineer to showcase your communication skills and empathy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how they measure success in the support role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
