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- Tasks: Provide top-notch technical support for Oracle projects and troubleshoot issues.
- Company: Join a leading tech company at the forefront of cryptocurrency.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of an innovative team and enhance customer satisfaction.
- Qualifications: Bachelor's degree and 2+ years in technical support; Java and Linux skills required.
- Other info: Dynamic work environment in London with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Support Engineer (Oracle) role at CoinMarketCap.
Responsibilities:
- Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.
- Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.
- Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.
- Monitor system performance and assist with version upgrades and data migrations.
Qualifications:
- Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.
- Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus).
- Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus.
- Responsible, with strong customer service orientation and ability to work under pressure.
Location: London, England, United Kingdom
Technical Support Engineer(Oracle) in London employer: CoinMarketCap
Contact Detail:
CoinMarketCap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer(Oracle) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Oracle or in technical support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your troubleshooting techniques and be ready to discuss how you've resolved complex issues in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Technical Support Engineer(Oracle) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical support and any relevant skills, like Java applications or Linux commands. We want to see how your background fits the Technical Support Engineer role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Oracle project and how your skills can help us improve customer satisfaction. Keep it engaging and personal.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CoinMarketCap
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Java applications and databases. Be ready to discuss your experience with Linux commands and how you've used tools like Prometheus for log analysis. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved a complex problem or improved a process. This will demonstrate your ability to think critically and work collaboratively with development teams.
✨Customer Service is Key
Since this role involves a strong customer service orientation, be ready to share experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you ensure user satisfaction, especially when dealing with technical inquiries.
✨Familiarise Yourself with Cloud Services
If you have experience with AWS or Azure, make sure to mention it! Even if it's basic, showing that you understand cloud services can set you apart. If you don’t have direct experience, do a bit of research to understand their functionalities and be prepared to discuss them.
