At a Glance
- Tasks: Lead a team to provide top-notch support for premium clients in international markets.
- Company: Join Coinbase, a leading name in the cryptocurrency space.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and excellence.
- Why this job: Make a real impact by enhancing client relationships and service quality.
- Qualifications: Experience in customer support and strong leadership skills required.
The predicted salary is between 60000 - 72000 £ per year.
Coinbase is seeking an Associate Manager for Premium & Wealth CX to lead a high-touch, 1:1 relationship-based support model for our most valuable clients across international markets. You will own daily operations, people leadership, and service quality, partnering with Compliance, Legal, Risk, and Product teams to scale a trusted, risk-aware service within a non-advisory framework.
You will guide a team of Specialists, drive improvements in SLA attainment, CSAT, QA, and backlog health.
Remote-First Premium & Wealth CX Lead employer: Coinbase
At Coinbase, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values innovation and collaboration. Our remote-first approach allows for flexibility while fostering in-person connections, and we are committed to the professional growth of our employees through mentorship and continuous learning opportunities. Join us to be part of a forward-thinking team dedicated to providing world-class service to our high-value clients in the exciting world of cryptocurrency.
