At a Glance
- Tasks: Lead a team to provide top-notch support for premium clients in international markets.
- Company: Join Coinbase, a leading name in the cryptocurrency space.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and excellence.
- Why this job: Make a real impact by enhancing client relationships and service quality.
- Qualifications: Experience in customer support and strong leadership skills required.
The predicted salary is between 60000 - 72000 £ per year.
Coinbase is seeking an Associate Manager for Premium & Wealth CX to lead a high-touch, 1:1 relationship-based support model for our most valuable clients across international markets. You will own daily operations, people leadership, and service quality, partnering with Compliance, Legal, Risk, and Product teams to scale a trusted, risk-aware service within a non-advisory framework.
You will guide a team of Specialists, drive improvements in SLA attainment, CSAT, QA, and backlog health.
Remote-First Premium & Wealth CX Lead employer: Coinbase
At Coinbase, we are dedicated to fostering a dynamic and innovative work environment where you can truly make an impact in the financial services sector. Our remote-first culture, combined with quarterly in-person 'surges', ensures that collaboration thrives while offering flexibility. With a strong focus on employee growth and a commitment to pushing boundaries, you'll have the opportunity to work alongside top-tier professionals and contribute to pioneering institutional products at the forefront of the crypto and traditional finance intersection.
