At a Glance
- Tasks: Manage operational resilience and support daily operations at Coinbase Ireland.
- Company: Join Coinbase, a leading player in the crypto space, driving innovation in financial services.
- Benefits: Enjoy competitive salary, bonuses, equity options, and comprehensive health benefits.
- Other info: In-person participation is required, with multiple team offsites to enhance collaboration.
- Why this job: Be part of a dynamic team focused on compliance and operational excellence in a fast-paced environment.
- Qualifications: Experience in operational management and a passion for regulated financial services are essential.
The predicted salary is between 73000 - 102000 £ per year.
Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges." learn more about working at Coinbase.
As an Operations Senior Associate reporting to the Chief Operating Officer of CB Payments Ltd., you'll be the operational backbone of Coinbase's UK business. You'll own CBPL's financial promotions and asset listings process, lead local product governance, and drive customer experience improvements that shape how Coinbase grows in the UK market.
What you'll do:
- Own and run the end-to-end Financial Promotions and Asset Listings approval workflow for the UK, acting as first-line approver under the three lines of defence model and maintaining a clear audit trail across all in-scope channels
- Build, improve, and scale UK operational processes and workflows, identifying inefficiencies and driving automation to support new product launches and an evolving regulatory landscape
- Lead the UK product governance process, coordinating launch timelines and facilitating local stakeholder reviews to ensure new products meet CBPL's regulatory and operational requirements before go-live
- Prepare governance and senior stakeholder reporting materials that provide clear visibility of financial promotions activity, operational performance, and key risks to ExCo, Board, and Operational forums
- Partner with the central Customer Experience team to shape and deliver local UK CX initiatives focused on improving onboarding, support outcomes, and customer satisfaction
Required Skills and Experience
- 4+ years in financial services operations with demonstrated experience translating UK FCA regulations, financial promotions rules, or MiFID requirements into documented processes and controls
- Proven track record of building and scaling operational processes in a regulated environment, not just maintaining them, with the judgment to engage Legal, Compliance, and Product stakeholders at the right moments
- Experience defining and implementing operational policies and procedures that withstand regulatory scrutiny, including maintaining audit-ready documentation
- Demonstrated ability to gather, organize, and interpret operational data to inform decisions, quantify progress, and produce reporting for senior leadership
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):: £81,630 GBP - £90,700 GBP
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view thetutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Operations Senior Associate employer: Coinbase
At Coinbase, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values innovation and collaboration. Our remote-first approach allows for flexibility while fostering in-person connections, and we are committed to the professional growth of our employees through mentorship and continuous learning opportunities. Join us to be part of a forward-thinking team dedicated to providing world-class service to our high-value clients in the exciting world of cryptocurrency.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Senior Associate
✨Tip Number 1
Familiarise yourself with the Central Bank of Ireland's Cross Industry Guidance on Operational Resilience. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Network with professionals in the operational resilience field, especially those who have experience in financial services. Engaging with industry experts can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Stay updated on the latest trends and challenges in operational resilience, particularly in the context of technology and finance. Being knowledgeable about current events can help you stand out during discussions with interviewers.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences that showcase your problem-solving skills and ability to manage risks. Tailoring your stories to align with the responsibilities of the Operations Senior Associate role will make a strong impression.
We think you need these skills to ace Operations Senior Associate
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly understand the responsibilities and qualifications required for the Operations Senior Associate position. Tailor your application to highlight relevant experience in operational management and resilience.
Highlight Relevant Experience:In your CV and cover letter, emphasise your proven track record in operational management, policy development, and risk assessment. Use specific examples that demonstrate your ability to maintain compliance with regulations and manage operational resilience.
Showcase Problem-Solving Skills:Include instances where you successfully identified and mitigated risks or developed contingency plans. This will showcase your problem-solving skills and ability to thrive in a fast-paced environment, which is crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also conveys your passion for excellence in operational management. Make sure to express your interest in the crypto/blockchain space if applicable, as it aligns with the company's focus.
How to prepare for a job interview at Coinbase
✨Understand the Operational Resilience Framework
Familiarise yourself with the Central Bank of Ireland's Cross Industry Guidance on Operational Resilience. Be prepared to discuss how you would maintain and enhance the operational resilience framework, as this is a key responsibility of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples that demonstrate your ability to identify, analyse, and develop solutions for operational challenges. Highlight any past experiences where you successfully managed risks or improved processes.
✨Communicate Clearly and Effectively
Since the role requires clear verbal and written communication, practice articulating your thoughts concisely. Be ready to explain complex concepts in simple terms, especially when discussing compliance and risk management.
✨Demonstrate Your Passion for Excellence
Express your enthusiasm for operational management and your commitment to continuous improvement. Share specific instances where you went above and beyond to ensure high standards in your work.
