Lead Analyst, Compliance Operations

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

As a Lead Analyst, Compliance Operations you’ll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we’re determined to create a productive, progressive, inclusive place to work. If you’re looking to work for a mission driven, employee first organization, please apply today.

What you’ll be doing (ie. job duties):

• Process & Program Management (70%)

• Act as SME for TMS operations; support internal teams with process clarification and resolution of case subjectivity.
• Build strong partnerships with Compliance stakeholders to resolve ambiguities and improve case handling.
• Conduct Root Cause Analysis (RCA) based on Quality Control (QC) and Quality Assurance (QA) findings to identify areas for improvement.
• Lead or support continuous improvement projects in collaboration with BPO Vendors and other cross-functional teams.
• Execute corrective actions and monitor implementation and effectiveness.

• Investigate AML and fraud-related alerts and transactions on the blockchain.
• Perform in-depth investigative reviews, including SAR writing and filing, KYC analysis, and due diligence research.
• Analyze alerts triggered by automated transaction monitoring systems, law enforcement referrals, and other internal sources.
• Prepare comprehensive written narratives documenting findings, decisions, and escalations.

What we look for in you (ie. job requirements):

• Degree or equivalent ACAMS or other professional certification related to AML, Fraud, and/or blockchain/crypto investigation (not required, but a major plus).
• Minimum 4 years professional experience and 3 years relevant compliance experience (conducting AML/Fraud investigations, SARs preparation and filing and leading teams).
• Experience working in a fast paced production environment with competing priorities and shifting procedural requirements with an emphasis on production and quality.
• Experience in project management, process improvement, process mapping, or procedure writing.
• Working knowledge of applicable laws, regulations, and guidelines.
• Strong interpersonal, analytical, and communications (verbal and written) skills.
• Excellent grasp of English grammar and strong English language writing skills.

Nice to haves:

• Degree in business, finance, or customer experience (CX).
• Proficient in Google Suite and blockchain analysis (e.g. Chainalysis).
• Experience collaborating with external outsource business partners.

Commitment to Equal Opportunity: Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.