At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues in a dynamic office environment.
- Company: Join Coinbase, a leader in the future of finance with a mission to increase economic freedom.
- Benefits: Competitive salary, equity options, remote work flexibility, and comprehensive health benefits.
- Other info: Exciting career growth opportunities in a fast-paced, collaborative culture.
- Why this job: Be part of an innovative team that pushes boundaries and drives impactful change.
- Qualifications: 2+ years in IT support with experience across multiple operating systems and SaaS platforms.
The predicted salary is between 31500 - 38500 £ per year.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency; it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”
As an IT Tier 2 Support Engineer on our IT Team, you'll be the hands-on technology partner keeping our London office running smoothly every day. This team is the front line of IT support at Coinbase, owning hardware, software, and collaboration infrastructure across our global offices. You'll troubleshoot issues in real time, manage onboarding and off-boarding workflows, and drive improvements that make every employee's experience faster and more reliable.
What you'll do:
- Own day-to-day technical support for the London office, resolving hardware, software, networking, and AV/conference room issues across macOS, iOS, Chrome OS, Windows, and Android platforms.
- Drive onboarding and offboarding operations end to end, ensuring every new hire is productive on Day 1 and every departure is handled securely and efficiently.
- Maintain and improve IT documentation, including setup guides, troubleshooting runbooks, and knowledge base articles that keep pace with live systems and evolving tooling.
- Partner with IT Procurement and local vendors to coordinate hardware logistics, supply chain processes, and office technology refresh cycles.
- Lead first-line network and AV troubleshooting, triaging issues to specialized teams with clear diagnostics and context to accelerate resolution.
- Execute on IT Operations scrum team projects, contributing to initiatives that scale support capabilities and reduce manual effort across the global service desk.
Required Skills and Experience:
- 2+ years in IT support, service desk, or endpoint engineering with hands-on experience supporting macOS, iOS, Chrome OS, Windows, and Android in a corporate environment.
- Working proficiency administering SaaS platforms including Google Workspace, Atlassian (Jira Service Management), Okta, Jamf, and Slack, with the ability to troubleshoot access, provisioning, and integration issues.
- Mid-level networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting, with the ability to isolate connectivity issues and escalate with actionable diagnostics.
- Demonstrated root cause analysis methodology, with a track record of identifying recurring issues and driving systemic fixes rather than repeat break-fix cycles.
- Experience coordinating with service vendors and IT procurement teams to manage hardware logistics, office buildouts, or supply chain workflows.
- Utilises generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
IT Support Engineer employer: Coinbase
At Coinbase, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that values diversity and inclusion. Located in a vibrant international market, our team enjoys the unique advantage of working with high-net-worth clients while contributing to a mission-driven company that prioritises customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Coinbase values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Coinbase might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Coinbase!
✨Direct Apply to Coinbase
Let's not forget to apply directly through the Coinbase website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Coinbase.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Coinbase. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Coinbase
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
