Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for users of all levels.
- Company: Join Coinbase, a leader in the crypto space, on a mission to enhance global economic freedom.
- Benefits: Enjoy competitive salary, bonuses, equity, and comprehensive health benefits.
- Why this job: Be part of an intense culture that values feedback and collaboration while shaping the future of finance.
- Qualifications: Technical expertise in various operating systems and strong communication skills are essential.
- Other info: This role requires full-time, in-office presence at our London location.
The predicted salary is between 58800 - 58800 £ per year.
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Note: This role requires full-time, in-office presence at our London location.
What you’ll be doing (ie. job duties):
- Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.
- Resolve incidents and service requests based upon standard company best practices, utilizing our internal knowledge where and when needed.
- Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes.
- Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency.
- Create detailed and impactful documentation for your peers and our user base.
- Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.
- Collaborate not only with your colleagues in IT operations, but also with all teams within Coinbase and our BPO partners.
What we look for in you (ie. job requirements):
- Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration.
- Agent level knowledge of Jira Service Desk, or similar ticketing system.
- Mid-level networking knowledge and troubleshooting ability.
- Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
- Demonstrable troubleshooting methodologies and root cause analysis.
- Able to move and set up hardware and peripherals around the office.
- Excellent communication and time management skills.
- Experience managing service vendors.
Nice to haves:
- Experience project managing medium scale rollouts.
- Scripting and automation experience.
- Experience working in an agile focused delivery environment.
IT Service Desk Engineer employer: Coinbase
Contact Detail:
Coinbase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as macOS, iOS, and AWS Workspaces. Being able to demonstrate your hands-on experience with these platforms during any discussions will show that you're not just a theoretical candidate but someone who can hit the ground running.
✨Tip Number 2
Engage with the crypto and blockchain community online. Follow relevant forums, attend webinars, or join local meetups. This will not only deepen your understanding of the industry but also help you network with potential colleagues and gain insights that could be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Given the emphasis on tackling hard problems at Coinbase, think of specific examples from your past experiences where you successfully resolved complex issues, and be ready to share these stories in a compelling way.
✨Tip Number 4
Show your enthusiasm for the company's mission by researching Coinbase's recent projects and initiatives. Being able to articulate how your values align with theirs and how you can contribute to their goals will set you apart as a passionate candidate.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Coinbase's work culture. They value individuals who thrive under pressure and are eager to solve complex problems. Reflect this understanding in your application by showcasing your ability to handle challenges.
Tailor Your CV: Make sure your CV highlights relevant technical support expertise, especially with macOS, iOS, and Windows systems. Include specific examples of your experience with ticketing systems like Jira Service Desk and any networking knowledge you possess.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cryptocurrency and blockchain technology. Mention how your skills align with Coinbase's mission and how you can contribute to their goals. Be sure to include your eagerness to collaborate with high-calibre colleagues.
Showcase Problem-Solving Skills: In both your CV and cover letter, provide examples of how you've successfully resolved technical issues in the past. Highlight your troubleshooting methodologies and any experience you have with root cause analysis to demonstrate your capability in handling service requests.
How to prepare for a job interview at Coinbase
✨Show Your Passion for Crypto
Make sure to express your enthusiasm for cryptocurrency and blockchain technology during the interview. Discuss how you believe these technologies can transform the financial system, as this aligns with the company's mission.
✨Demonstrate Technical Expertise
Be prepared to showcase your technical support skills, especially with macOS, iOS, and Windows systems. You might be asked to solve a hypothetical problem or troubleshoot an issue, so brush up on your troubleshooting methodologies and root cause analysis.
✨Highlight Collaboration Skills
Since the role involves working closely with various teams, emphasise your ability to collaborate effectively. Share examples of past experiences where you worked with different departments or external partners to achieve a common goal.
✨Prepare for In-Person Engagement
As this position requires full-time, in-office presence, be ready to discuss your willingness to engage in person. Mention any previous experiences that demonstrate your adaptability to in-office work and how you value face-to-face collaboration.
